Major issues with the latest mobile update are causing me to counter or deny Best Offers on items I've listed at my lowest price (and which I chose not to include the best offer option), losing out on sales, customer confidence and loads of time editing or relisting these automatically-changed items.
I take great care to list my individually unique items at a reasonable market value based on their condition, recent sales averages and scarcity. These are generally my bottom line Buy It Now prices, unless I choose to include the Best Offer option. Unfortunately, eBay automated "bots" are changing these unique listings to include Best Offers. No matter the price, these listings are constantly being revised to include this option, causing me the expense of time to regularly check each and every listing throughout the day and revise or relist each item when I see that the change has been made. If I am unable to catch this change and receive an offer on my already low or reasonable price, I in turn lose customer confidence and sales when I notify these buyers of the error and hold to my original listing.
Earlier, I spoke with a truly fantastic eBay representative. She assured me that I am not the only call she's recieved about this new "feature" eBay has included with the latest update and that there is currently no opt-out for individuals who want to keep their listings free of B.O. Unfortunately, there was nothing she could do on my behalf but suggest I visit eBay Community Discussions.
So, here I am. Anyone else experiencing these issues?
