eBay

oldcrabbylady · ‎09-20-2019

My dear eBay,

Communication with your customers is just one of the many hallmarks of doing good business.

You have a technical announcement board. Please use it. Even if it is a terse message to the effect that your poor sys admins are running around like crazy with clueless management types breathing down their necks and preventing them from effectively doing their jobs.

You even have a system announcement board at ebay.com/sts but it displays very very vague information. There are a large number of us who can't upload pictures and we're seeing some very strange listing charges suddenly pop up.

Effective communication might even cut down on all those phone calls your help desk is fielding. It might improve employee morale to know that most of the phone calls were prevented because there was a glowing example of good judgement that posted a message to the technical board that "We're aware of the issue and we're working on it."

Think how much a little communication might prevent those pesky discouraging employee turnover figures someone in lower management is weeping over right now.... Unless, of course, you think talented technical personnel are a dime a dozen and can be outsourced. If so, I shudder for your technical personnel because 9 out of every 10 of them isn't half as talented as they think they are and the poor 1 out of 10 that is truly talented is overworked, underpaid, and is ready to quit because everyone turns to them in a crisis.

So, communicate with your customers and pay your truly talented technical people well. We'll all be better for it.

Oh, and a little common sense thrown into that communication effort would be highly appreciated.

greg5000 · ‎09-20-2019

@oldcrabbylady wrote:
It looks like they at least updated ebay.com/sts to show the label problem.

Yes, and the status still shows "Service Disruption" for both Listing and Shipping Label Printing (as I post this reply).

greg5000 · ‎09-20-2019

@the.quality.goods.store wrote:
Nice cookie cutter message! No progress updates? If I communicated with my customers this way, I'd be out of business

I agree, and also think this impacts Many Customers ... not just Some.

masterblasterplanet · ‎09-20-2019

No sales info for the day (again). Sending messages to customers but they don't go through(again). Shipping label problems (again) after the 3rd different "purchase and print shipping labels" page design. Erratic sales weekly if not daily. I have 900 items listed, all promoted listings and only had 1 sale in the last 24 hours (again). Every time I log in and check "My eBay" and look at the "Overview" and Sales (last 31 days) the eBay market is DOWN considerably and that's EVERY MONTH! Buyers having a hard time paying for things. Everyone's sales are down including eBay's and SELLERS are leaving every day. I love eBay but **bleep** you're making that hard to do! #FACTS

Anonymous · ‎09-20-2019

It would probably be easier to just show a list of things working Daily, I am sure that list would be smaller!

moldy5 · ‎09-20-2019

holy moly-100% agree with you! They screw up, we sellers get the punishment.

kds99 · ‎09-20-2019

AT 7 p.m. CDT I find the photos are uploading, but didn't see any ebay notification that it's fixed.

eastvanman · ‎09-20-2019

I spent 4 hours listing to have it fail every time, updating variations.

ezbayourway · ‎09-20-2019

Read on another thread that ebay may give strikes to sellers who did not ship on time, even though the label issue was going on all day. Surely ebay would not stoop so low as to punish sellers for their technical issues!

the.quality.goods.store · ‎09-20-2019

I'm not singling you out as an individual. I'm sure you're up to your eyeballs in complaints and requests for information. But somehow it seems to be lost within eBay as a whole, the idea that people, such as myself, are relying on this platform to provide for our families. It's NOT a minor inconvenience when we are unable to conduct our business. This is our livelihood.

Unfortunately, this seems to be the MO that is inherent at eBay. Most times when I have an issue that I try to bring to the attention of eBay, I feel as though it's disregarded. It's obvious that eBay is having technical issues that are not easily located or fixed. Those problems are far reaching and affect many sellers.
There are standards that are expected of sellers. We are punished for not living up to those standards. Yet we can't expect eBay to fulfill it's obligation to provide a stable marketplace? Seems very one sided.

cocoaloco116 · ‎09-20-2019

Best response i have seen all day thank you

mr_lincoln · ‎09-20-2019

@oldcrabbylady Every Seller gets eBay Messages about regular Spring and Fall Updates ... there is no reason eBay messaging can not be used to contact EVERY Seller about technical issues ... first to report that one has been identified with explanation of what it is and THEN provide a link for Sellers to click on to report if they have it.

This approach would be more efficient for eBay then the current system of Sellers reporting things here on threads or calling Home Office ...

Best regards,
Mr. Lincoln - Community Mentor

greg5000 · ‎09-20-2019

Looks like Brian probably went home for the weekend?

It would be nice, when there's such a major issue (in this case numerous issues), that eBay would staff the Boards in the evening and over the weekend, to answer any questions. Just a thought ...

greg5000 · ‎09-20-2019

@mr_lincoln wrote:
@oldcrabbylady Every Seller gets eBay Messages about regular Spring and Fall Updates ... there is no reason eBay messaging can not be used to contact EVERY Seller about technical issues ... first to report that one has been identified with explanation of what it is and THEN provide a link for Sellers to click on to report if they have it.

This approach would be more efficient for eBay then the current system of Sellers reporting things here on threads or calling Home Office ...

With good Customer Communication and Efficiency, comes Customer Trust and Appreciation.

The question is ... does eBay understand this?

Anonymous · ‎09-22-2019

Could you please add technical issue with feedback system to your list? It doesn't drop down the old comments that I have used and I don't have time to retype those multiple comments for so many people. This has been ongoing and hit and miss for a month now. Thanks so much, Betty

eburtonlab · ‎09-22-2019

@Anonymous

Could you please add technical issue with feedback system to your list? It doesn't drop down the old comments that I have used and I don't have time to retype those multiple comments for so many people.

If you are using a desktop browser, I believe that feature -- clicking on a form field and seeing a drop-down with previous entries -- is a function of that browser, rather than something controlled by eBay. Check your browser settings to see if it is set to store and autofill "form data" or something similar. The exact name and location of those settings depend on your particular browser, and clearing certain history settings may erase that form data.