eBay, Please share more information with us on current technical issues........

[oldcrabbylady]

My dear eBay, 

Communication with your customers is just one of the many hallmarks of doing good business.  

You have a technical announcement board.  Please use it.   Even if  it is a terse message to the effect that your poor sys admins are running around like crazy with clueless management types breathing down their necks and preventing them from effectively doing their jobs. 

You even have a system announcement board at ebay.com/sts but it displays very very vague information. There are a large number of us who can't upload pictures and we're seeing some very strange listing charges suddenly pop up.  

Effective communication might even cut down on all those phone calls your help desk is fielding.  It might improve employee morale to know that most of the phone calls were prevented because there was a glowing example of good judgement that posted a message to the technical board that "We're aware of the issue and we're working on it." 

Think how much a little communication might prevent those pesky discouraging employee turnover figures someone in lower management is weeping over right now....  Unless, of course, you think talented technical personnel are a dime a dozen and can be outsourced.  If so, I shudder for your technical personnel because 9 out of every 10 of them isn't half as talented as they think they are and the poor 1 out of 10 that is truly talented is overworked, underpaid, and  is ready to quit because everyone turns to them in a crisis.

So, communicate with your customers and pay your truly talented technical people well.  We'll all be better for it.

Oh, and a little common sense thrown into that communication effort would be highly appreciated.

[mr_lincoln]

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@greg5000 wrote:

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@mr_lincoln wrote:

@oldcrabbylady  Every Seller gets eBay Messages about regular Spring and Fall Updates ... there is no reason eBay messaging can not be used to contact EVERY Seller about technical issues ... first to report that one has been identified with explanation of what it is and THEN provide a link for Sellers to click on to report if they have it.

This approach would be more efficient for eBay then the current system of Sellers reporting things here on threads or calling Home Office ...

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With good Customer Communication and Efficiency, comes Customer Trust and Appreciation. 

The question is ... does eBay understand this? 

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I have absolutely no doubt that many employees there completely understand the concept you mentioned.  However, those people are not making policy so unfortunately they have to march to the tune that is being played ... even if its a Funeral Dirge ...