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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Ebay Screen frozen for hours

What is up with ebay? My screen freezes at least once a day. Today it has been frozen for the past 3 hours!! Anything I can do?

Mobile Friendly Checker and Active Content Checker Not working right

Very frustruating. trying to get all my listing up to date with the mobile view and the active content. Few weeks ago it worked sometimes then stopped working. Today getting error messages and getting a frozen page after that.

What happened to the shipping calculator?

The shipping calculator used to pop up as a window in the shipping section of my form. It is now gone and in its place there is a long list of names (with weird #0, #1, etc endings) for various types of shipping policies and three buttons that say "e...

Hidden/Missing For Sale Listing

I had a Buyer cancel their order before I even printed out a mailing label, like right after they clicked to buy my phone case. I went through the issues of nicely refunding their money (with a $0.30 fee on PayPal for me and having to contact eBay to...

Estimated Sales Tax?

Why does the Estimated Sales Tax section on the Shipping and Payment tab display correctly when I preview my listings before going live, but it does not display when I view the listings after they have gone live when I'm signed into any of my account...

How Do I Stop my Personal Info from Showing on Left Side of my Listings I Look at? i.e., Summary,etc

I find it very distracting to have all these personal categories on the left side of my listings when I go to look at them. Plus I have to use the arrow to move the listings over so I can see all of them. Annoying! AND, now there are various categori...

i click on shoping cart and it brings me to summery

so on my phone i can click shopping cart and it brings me to my cart but when useing my pc if i click on my cart in top right it brings me to summery pls help i need to buy things

3 in 1 car camera item id:112159875521. transaction id 1662558965001. order recieved, no camera

I received my order june 02/17. got the hardware but the camera is missing. Please contact me by email davejchiasson@hotmail .com or by phone (506)543-2899. Cordially Yours David.

[Item Delivered][DHL Express] Not getting carrier scan [Lost TRS]

I have shipped the item and uploaded the tracking no. on time.Many of the shipment is delivered and buyer has left positive feedback alsoBut at seller dashbord I am not getting the carrier scan even after the item is delivered and 2 week already past...

HELP, A script on this page may be busy, or it may have stopped responding

On my other selling ID, trying to revise a listing. this is what comes up. What is it and what can I do?A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the scr...

Blocked bidder list not available.

I am unable to access my blocked bidders list. Anyone else seeing this? Bugs.

Can't print any shipping labels new computer Win10; printer certainly work; screen flashes & NADa

Ebay shipping calculator GROSSLY OVER CHARGING UPS shipping rates & ebay is clueless!!!

Ebay has a known issue with the UPS shipping calculator for the last 2 weeks since the rate changes have gone up where it is constantly changing the amount calculated and mis calculating the UPS cost by many times as much as 2 times the amount it sho...

Trouble printing shipping labels

i am having trouble trying to reprint a shipping label. I get this error "Transport inbound I/O exception in Transaction: com.ebay.kernel.service.invocation.client.exception.ReceivingException: Socket read from ibdswebp-re-partner-nv.pb.com failed wi...