Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Listing Thumbnail Not Showing Main Image

I have noticed a listing's storefront and search thumbnail does not match its designated Main Image. This bug is not consistent across all new listings, nor does it favor a specific numbered image when it occurs. For example: https://www.ebay.com/itm...

Why does ebay keep making me reset my password?

Not sure if this is where I should ask this, but here we are... It has been happening at random, but FAR TOO often, that ebay, without giving me a reason other than 'we think we sense unnatural activity on your account', and forcing me to reset my pa...

Unable to leave seller feedback without also leaving a product rating.

The new change to the feedback page prevents buyers from leaving seller feedback without also rating the product. I like to leave seller feedback as soon as I determine that product is undamaged and is as described in the listing. With the new change...

Active listing page turns and stay gray..

when I try to list an item it takes me to a usa listing template and not our uk one.Anlone know why

It asks for california item numbers crazy.what is going on.

Resolved! listing problems

Been having problems listing items for the past few days. Ridiculous of a supposedly top level site. No replies needed unless you have a fix.

Erratic Search Results

Just did a search for Century Ireland Map and got everything from the Middle East to Germany except for truly Ireland maps

Unwanted translations

Hi, My first language is French so that’s how my interface is set in the iPad app. I have disabled translations though since my English is good enough. I noticed a problem though. For any search, the items in the sidebar are translated. Furthermore, ...

30 Days of listing I get "Where's all the stuff? Our homepage is down, but the rest of eBay is fine"

Fellow sellers- For about 4 weeks now this is the constant situation I have to deal with. eBay works fine for me on all other levels all day, messaging customers, giving refunds, checking on my own bids and purchases. But as soon as I try to list, BA...

Sign In Issues

For some reason I can't attach a screenshot of the problem I am facing so I will describe it in detail. Every time I sign in to eBay. It signs me back out. I have used Microsoft Edge, Firefox, and even Brave Web Browser. I have attempted to sign in w...

Manage return seems to have a problem.Can't add attachment and it won't allow you to submit a report

I am trying to report a problem regarding a particular return order - where the buyer sent a different product. The system doesn't allow me to attach images as proof, and if you proceed without attaching anything and submit, it says: Something went w...

Advanced search option has disappeared

As of this morning, I don't have the Advanced search option in the upper right corner of my page. I haven't changed any settings, but the search box and blue button are both oval shapes now instead of boxes, and the underlined "Advanced" option is go...

Unable to purchase eBay certified products

Unable to purchase eBay certified products Unfortunately, this seller won't ship this item to NJ, United States. You can: It is impossible to order all certified products.

Ebay hasnt Responded to three months of Phone calls- what do i do next?

Hi- To cliff notes this and maybe someone in ebay will actually look into my account. but has anyone experience anything similar and what did you do to get help?A few months ago i was in a car wreck and didn't ship but did ship a few packages I had d...

Resolved! Accepted Offer But Not showing Up anywhere

in addition to all of the other issues in the last two days...now a new one i just reported to ebay ....accepted an offer ...got the popup from the ap that i accepted but cant find the item anywhere.....no emails that i accepted the offer......not in...