On February 17, 2024, a buyer purchased a duffel bag at the stated price with no bidding and there was absolutely no mention of a discount in the ad ..the same ad I’ve had up for many years with no misunderstandings
The buyer paid in full as normal for the bag.. , before I was ready to send it, the buyer sent me 2 emails . The first email he states " I purchased it already Can you discount it for me? I knew I was being bullied right away, so I did not respond since.. I honestly was in shock and did not know what to do. Moments later he fired off a second email "Are you going to give me the discount?"
Again, knowing I had been bullied and a bit scared I immediately contacted an eBay representative for advice and the agent spent 1 1/2 hours with me on the phone. And I followed her advice fully and we did this together while I was on the phone with her. 1- She told me to cancel the sale and refund the buyer to avoid further bullying and blackmail. 2- She read my ad and confirmed that there was no mention of a discount in the ad and nothing misleading 3- she helped me while on the phone block the buyer forever 4- she helped me get a copy of the chat with her.. 5 the agent notated my account in case the buyer left me with a bad review that she was asking for the supervisor to remove any negative feedback.
Despite following the agent’s instructions, the buyer right after the sale in feb 2024 left a very bad negative review, unfairly dropping my 100% rating to 93%.
Since February, I have spoken to 4 more eBay Customer service representatives over 7 hours in conversations who have all requested their supervisors remove the negative feedback . Every agent agreed to change the rating and escalated the issue to their managers, but nothing has been done. I have completely lost faith in ebay how could it possibly take nine months to change my rating back? They keep telling me that the final decision is made by an algorithm and a bot. I've lost thousands of dollars since February, with my business dropping by 90%. After over 20 years with eBay, I feel cheated and lied to. It doesn't make sense since I followed everything the eBay representative told me to do And we did it on the phone together and I have proof of all these conversations, including chat transcripts. In November, Having not responded to his negative feedback to me and after waiting all these months for eBay to step in and do the right thing and return my status to 100%, I finally replied to the buyer's review. The buyer's negative feedback stated: "I ordered the bag and i wanted to the offer, but they wouldn’t answer my messages, so they canceled my order and sent me a refund, but never answered me at all. Very bad customer service and experience with the seller. Buyer beware." So here it is 9 months later 9 months of waiting for eBay to Step in and do the right thing , I finally decided to reply to his negative feedback "You used bullying tactics after purchasing the bag, pressuring me to lower the price. When I refused, I refunded immediately. Claiming I never answered is false. I chose not to engage with unreasonable demands. For 25 years, I’ve had a 100% rating, but your retaliatory feedback dropped it to 92%. eBay's failure to protect sellers like me is unacceptable. Other sellers, beware of this buyer; he uses false claims to harm reputations." It’s only today that I've had the time to realize there are other people who may have gone through the same thing, so I've decided to make my first posting in the forum to get help. Can anyone assist me?
