account restriction and suspended for being very active

[Anonymous]

Friends, please advise how to deal with such a limitation. Ebay did not send a letter about it. The answering machine says that there should be a letter describing the problem and how to remove the restrictions. But I have not received such a letter. How can I request such a letter to understand what the problem is and how to remove the restrictions. Thank you.

[albertabrightalberta]

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@Anonymous wrote:

Odtn skamer several reviews put, received from me the product additionally without payment, returned him the money and he also left the purchased product. And one person did not accept the parcel from the courier. And look how many positive reviews and regular customers.

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You may have ultimately replaced the leaky damaged product but he was inconvenienced and unhappy with your service and products.

Another feedback indicates that you sent a short-dated item, i.e., near expiration, therefore not giving him enough time to use it. I can't see the listing but your response to his feedback claims that there were 2-5 years "shelf life." Shelf life is not the same as a sell-by or use-by expiration date. Did the listing show a picture of the expiration/sell by marking on the package? 

He was within his rights to post his opinion of the transactions. 

And your accusatory replies to the feedbacks reflect way more poorly on you than on the buyer. 

The bottom line is that ebay doesn't want unhappy buyers and sellers who have them get restricted. 

I think you'll have to find a new selling venue. 

[Anonymous]

Okay. But I saw other people leaving reviews like that and I did the same. That was my mistake.

[kensgiftshop]

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@Anonymous wrote:

I saw this message when all listings disappeared, tried to make a release and got this error. There was no letter from ebay about it. Otherwise why am I here trying to find out what's wrong. About the buyer feedback. I was asked by ebay to leave a review!!! I never thought to do that. But I got an email from ebay asking me to leave feedback for the buyers. I've left 20-30 reviews probably, and this is the last one I left for the scammer. And to this scammer, the same bad reviews that sellers leave in positive reviews. I really wondered why that was. And when I became a review myself, it is IMPOSSIBLE to leave a bad review of the seller. You can leave only positive feedback. And since I saw that other deceived sellers write this buyer bad reviews in the positive feedback, I thought that so and should do, and took an example of those who did so and did. It's very simple.

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When you got that message, there should have been a link you could click letting you know what you need to do.

[Anonymous]

I didn't get any message. It appears when releasing!!! there is no letter and there was no letter. Tell me, what's the problem with sending me such a letter? I ask that they send me a letter, where it would be indicated ha what exactly I was restricted, and how exactly it can be corrected.

[krazzykats]

I can't say if you can or will be able to fix it, but you can contact eBay here for more assistance:

Call Us | eBay

[Anonymous]

Unfortunately it is not possible to contact ebay via this link. there is only a link to an automated assistant who cannot answer my question. It suggests reading articles on the subject and finding a letter or message that no one has sent me.

[krazzykats]

Go to the bottom of that page and have an agent call you...

[Anonymous]

Thank you very much! I didn't know there was such an option. I wrote a letter with the problem, 24-48 hours it says to wait for a reply. Thank you very much again!