Wrong Picture Shown in my listings

[smallmilitarymodelsandmore]

Greetings fellow eBay Sellers,

I am a "full time" online retailer and have had what used to be a rare and occasional "hiccup" turning into a serious problem. To be more specific:

The "opening" picture on several of my listings is NOT the picture of the product I am selling.

Symptoms worthy of note:

1) The correct pictures show once you click on the listing.

2) The method I use to create most new listings is to "sell a similar item" in order to save time on the listing. This way I need only modify the title, item description, pictures, and pricing.

3) The "wrong" picture is usually that of the base listing, that is it is of the original listing that I used as a basis to "sell a similar" product.

4) Yes...I delete the old pictures when I create the new listing, then add the new one(s).

5) When attempting to "revise" the listing, only the new+ correct pictures show.

6) My listings have been done over a long period of time (10 years) and from multiple computers as well as operating systems (all MS Windows versions).

Over the years I have had customers mention this problem...but in the past it has been fairly rare. I hear mention of it about every 60 days or so.  5-6 times a year out of over 6,000 listings. Annoying, but not tragic. I have had exactly 1 return as a result during the past 10 years. Today, things got a little more serious. I created just under 20 listings and 4 of them have this problem. 

Question: Have any of you had this problem and know of a solution?

Thank you,

Mike Tobener

Small Military Models

SmallMiltaryModelsAndMore

[berserkerplanet]

Can you post the item number(s) of one or more listings affected? That will be a starting point.


BTW, your blurb about photo copyrights probably no longer holds any water on eBay with the changes in the user agreement, and is a negative feeling opening salvo when looking at you descriptions.
https://community.ebay.com/t5/Selling/Is-there-any-eBay-oversight-on-listing-violations-anymore/m-p/...
https://community.ebay.com/t5/Selling/Good-news-for-sellers/m-p/29803416/highlight/true#M1418670

[dhbookds]

I had something similar happen a couple of years ago on one listing.......and apparently was a cache problem on my browser.

I posted the listing on the board  and reiterated the problem.   Everyone except me was seeing the correct picture.......  At someone's suggestion, I closed the browser and reopened it and the problem was no longer there. 

[smallmilitarymodelsandmore]

Thank you for your comments gentlemen,

It seems that this problem has perhaps "resolved itself" during the past few hours. I did "tinker" with it extensively (ie delete the plcs and replace them with the same pics), but no immediate correction was seen on the original (and incorrect) opening picture. Several (3-4) hours later I now see the correct pictures throughout (including the opening picture). This doesn't solve the old (and thankfully rare) problem of this happening once in awhile-as I said earlier 1 report every 60 days or so out of 6k + listings. But atm, I can live with this. On the ongoing (albeit rare) problem, this occurs with a variety of listings with no apparent pattern. I have had it come up on goods my Father listed as early as 2009 right up to the 4x that got me today (6-17-2019).

Thanks again-this sort of networking among peers has serious value. I will be spending more time here in the future,

Mike