eBay

csacom · ‎11-01-2019

Over the past month or so, the promotions manager has been extremely problematic. It is taking forever for sale events to process... sometimes as long as 12+ hours. These are all markdown events that were told to "start now". In addition, there is an extreme delay when editing sales for adding or removing items. This really needs to be fixed immediately. If we have to deal with these delays during the peak of the holiday season, it is going to kill sales. There was no problem with this system over the past year at least.

autopiacarcare · ‎12-05-2019

@csacom wrote:
90% are ended, but still waiting for 5 more, as of 6:36 PM EST... below is an example. I have no idea how to tag a staff member.

Processing
GETAC 550+ (NS/NB) 50 H3
Sale + Markdown Nov 27, 2019 at 9:19pm PST Dec 3, 2019 at 12:00am PST

If you have any that are still stuck in processing, you can tag the eBay team by typing the at symbol and their user name here. The eBay staff always use their name@ebay.com, so for example @ brian.t@ebay.com (take out the space after the first @) would tag brian@ebay . He is familiar with the issues that are being reported with Markdown Manager and can get your reports to the proper team.

csacom · ‎12-05-2019

@autopiacarcare wrote:
@csacom wrote:
@alcoforever wrote:
According to the Weekly Chat of 4 Dec., 24 hours is the new norm for markdown manager to go into or out of effect. This is straight from an ebay employee.
Wow, that is abusive, insulting, and unacceptable.
Yeah, a few of us have been having problems for months now, but because the delays don't reach the 24 hour mark, we are told that it is normal expected operations for it to take up to 24 hours and that it is not a technical issue to report.

That's the reason I've been keeping an eye out for anyone who posts here in the community with a delay that is longer than 24 hours. At this point, I think the only hope we have is that maybe if they fix whatever is causing the over 24 hour delays, it might improve things for those of us that are also experiencing less than 24 hour delays too. So I'm trying to get as many longer delays reported as possible in hopes that will move things along.

The ending of my last batch went well over 24 hours for a percentage of them... not every one, but a good amount. There were a few that were even over 36 hours.