can't see how to actually "move" this from a different forum, so just duplicating it. "Technical issues" does seem like a better place for it.
I've been spending a lot of time in the last month preparing an eBay store and adapting software I have written to working with sales of fixed price items instead of the mostly auctions I've done for the last couple of decades.
I keep running into bugs (let's call them "glitches") in the Seller Hub, the download reports, the API and the general store logic. On another thread, I've had some good discussions on why there are problems with the store logic, but there are other things that I am sure are not what eBay intended. Some would be trivially fixable.
So, my question is "Where do I go to report these things and provide context and documentation?" I get the feeling that this discussion board is casually monitored by corporate eBay, but I don't want to spend a lo0t of time trying to help eBay on the off-chance that it may, someday, get to the right person. This is not to demand a solution, but to try to make them aware of an issue.
As a long-time software developer, I understand that, even extensive, testing will not uncover all real-world glitches, but feedback from users can be helpful. Actual software development companies have a problem reporting system where each issue gets assigned a number and there is pressure to get the item closed in a reasonable amount of time. Does eBay have such a system? Is it accessible to non-employees?
