EastLaneAve • Volunteer Community Mentor
There is a tech alert for this right now: ALERT16317
1) On your computer scroll down to the ? mark on the lower right and select report tech issue and then share the alert number and say briefly say what is happening. This is the best way to report tech issues to eBay and have your account added to the open ticket.
2) Also report your issue on this thread:
This solution works for some:
1) Open your draft listing on the website/browser/computer.
2) Scroll down to "See Pricing Options" and click that.
3) Turn ON (blue) the switch for Buy It Now
4) Turn ON (blue) the switch immediate payment
5) Verify that the check box for 'Require immediate payment..' is Unchecked.**
6) See if you can list your item now.
If you can't see the Immediate payment switch in the pricing options
6) Change from Auction to an Buy It Now (or vice versa), then repeat steps 3,4 and 5
7) Change back to Auction and see if you can list your item.
**If you use Business Policies, the Immediate Payment Required box will be in your Payment Policy
If you try this, please let me know if it works (or if it doesn't).
If you are having the same problems, read this carefully.
There is a tech alert for this right now: ALERT16317
1) On your computer scroll down to the ? mark on the lower right and select report tech issue and then share the alert number and say briefly say what is happening. This is the best way to report tech issues to eBay and have your account added to the open ticket.
2) Also report your issue on this thread:
A) This solution works for some
Start your listing by the "Sell Similar" link on one of your own previously completed auctions from a week or more ago to start a new auction.
B) This solution works for some:
1) Open your draft listing on the website/browser/computer.
2) Scroll down to "See Pricing Options" and click that.
3) Turn ON (blue) the switch for Buy It Now
4) Turn ON (blue) the switch immediate payment
5) Verify that the check box for 'Require immediate payment..' is Unchecked.**
6) See if you can list your item now.
If you can't see the Immediate payment switch in the pricing options
7) Change from Auction to an Buy It Now (or vice versa), then repeat steps 3,4 and 5
8 ) Change back to Auction and see if you can list your item.
**If you use Business Policies, the Immediate Payment Required box will be in your Payment Policy
If you try this, please let me know if it works (or if it doesn't).
Many of the people asking this question are unable to list due to the button. So let me answer differently.
A) Are you using Business Policies? If so, Immediate payment is not in your listing at all. It's in the Payment Policy
B) If you are not using Business Policies
- Try Bulk Edit to add IPR to all listings
1) Go to your active listings in Seller Hub: https://www.ebay.com/sh/lst/active
2) Check the box beside each listing you want to make a change to. (start with just 2 listings - later just pick them all)
3) Click "Edit Selected" from the drop-down list
Once Bulk Edit opens,
1) Select your items again, then
2) Bulk Edit
3) Payment <<==
4) Require Immediate Payment <<==
5) Apply
6) Submit All
7) Confirm and Submit
8 ) Done
~~~~~~~~~~~~~~~~~~~
Lastly, Have you checked your settings here:
https://www.ebay.com/bmgt/buyerrequirements
Buyer Rules:
Require buyers to provide a payment method before they place a bid
Require all buyers to provide a payment method before they make an offer
There is a tech alert for this right now: ALERT16317
1) On your computer scroll down to the ? mark on the lower right and select report tech issue and then share the alert number and say briefly say what is happening. This is the best way to report tech issues to eBay and have your account added to the open ticket.
2) If you want to talk to someone in person you can give them the same ticket number
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
Please everyone check. The Immediate Payment issue should be resolved.
