Gator08041971 • Volunteer Community Mentor 2024
Yeah, I have been having the same issues myself.
Glad its not just me.
Pretty much what @gloryglorygifts said.
I send every buyer when their order is complete a thank you message, when item will be shipped, how it was shipped, any discounts they got, etc., message that includes pictures of their item during packaging and as packaged with the shipping label.
Every. Single. Order.
So I copy/paste my sent messages a lot to simplify it. But the last couple or so were doing the duplicating thing that @gloryglorygifts was talking about.
*shrug
An example (with the duplication issue):
Hello, thank you for shopping with me and well done! You saved $3.00 by purchasing multiple items!Hello, thank you for shopping with me and well done! You saved $3.00 by purchasing multiple items!Your order is now complete, and has been carefully packaged using both new and recycled shipping materials! It will be going out tomorrow, Monday, May 19th, using USPS Ground Advantage!Your order is now complete, and has been carefully packaged using both new and recycled shipping materials! It will be going out tomorrow, Monday, May 19th, using USPS Ground Advantage!Included with this message are pictures of your purchase as packaged and shipped so you know what to expect! Any questions or concerns, let me know!Included with this message are pictures of your purchase as packaged and shipped so you know what to expect! Any questions or concerns, let me know!Again, thank you and enjoy your purchase!
It should look like this:
Hello, thank you for shopping with me and well done! You saved $3.00 by purchasing multiple items!
Your order is now complete, and has been carefully packaged using both new and recycled shipping materials! It will be going out tomorrow, Monday, May 19th, using USPS Ground Advantage!
Included with this message are pictures of your purchase as packaged and shipped so you know what to expect! Any questions or concerns, let me know!
Again, thank you and enjoy your purchase!
Users have been reporting problems copying from an existing message with one buyer and pasting into a new message with a different buyer.
If you're constantly copy/pasting the same message, you should store it on a Notepad file PC or TextEdit file Mac (format to "plain text" in the menu options). Copy paste from that clean file, not from another message. That's best practice to avoid issues with all kinds of code being copied from rich text sources.
For whatever it's worth, as a buyer it annoys me when sellers send messages to say they shipped. eBay does that automatically and eBay includes the tracking number, too. I don't need my inbox filled with duplicate messages. My inbox is full enough as it is.
That said, if a seller has a reason to reach out - like maybe the package was delayed and they want to let me know they filed an inquiry with the carrier - that's fine.
Just throwing that opinion out there. Everybody has their own preferences so do what works for your business.
Anybody who wants to file a tech report that will be seen by eBay can click the ? icon on the bottom right of the page. It's fast, easy, and the product developers do review those reports.
I have had mostly positive feedback regarding them, and its more than just a simple shipping notification. Note I don't ask for feedback or anything else. Its a thank you first and foremost, and a reassurance of their item being packaged properly for shipment.
As I said, I also include pictures as well. Sure, not everyone is going to appreciate feedback like that, but again, no one has specifically complained either. But many have replied with positive feedback directly to those sent messages. So I will continue to do them.
As for the whole notepad thing. I didn't bother, because whether I grabbed it from a previous message or from a file, it was the same work. But now, with the bug I may need to do that, to get around the duplication thing.
