eBay

vssoutlet · ‎07-12-2018

eBay stated in a recent announcement:

"During the past few weeks, a number of technical issues have impacted the selling experience on eBay for some sellers. We sincerely apologize for any inconvenience these issues may have caused. We have resolved the most critical issues and are working diligently to solve all of them as soon as possible. Please know that we are committed to ensuring a world-class selling experience."

While I appreciate eBay acknowledging seller pain, I find this kind of post to be fairly useless when the "isses" are not specified.

We sellers continue to have pain. Unless you tell us, we don't know what was fixed. Most software updates/patches come with a detailed list of problems solved. Is this too much to expect from eBay?

Anonymous · ‎07-12-2018

The issue with the "issues"....

Be hard to make a list in my opinion in this case as;

1. Some of the issues are very evident and may actually be being addressed.

2. Some of the issues, although appearing evident to members, are not evident to Ebay and are not being addressed.

3. Some of the issues are not a priority or are not an issue to Ebay execs.

4. The issues have been declared "fixed" when in reality, they have not.

5. The actual issues seem to be growing and affecting more members at an alarming rate. Visual snowball careening downhill....

6. The techs that were addressing the issues may be on vacation.

7. The techs that were addressing the issues may have been laid off....

8. Can't make a list of issues if you don't know what the issues are.

Anyone have anymore?

ichaseclouds · ‎07-12-2018

We are eating the negative feedback on every fail that comes our way from from eBay.

How about an account credit for the service we thought we were paying for.

How about the 1,000 oders we are missing from the **bleep**?

My eBay bill is 1/3this month, only $1100. Missing sales, should we just not pay for the shop ands do it all again for free or pay eBay?

ichaseclouds · ‎07-12-2018

What I mean is

All this stuff is related and they do not fix it without breaking another. Sellers have loans and due dates, sellers have imports coming in and delaying them means christmas, might just be out of like every thing on their site. They should be a free site at this point.

Anonymous · ‎07-12-2018

Hey folks I just noticed something with the issues...

The issues that I am personally having I have when using Google Chrome but do NOT have on Internet Explorer. But....BUT....

When on Explorer, I have OTHER issues....

So...issues vary from browser to browser as well?....

Isn't that just dandy.....

reallynicole1 · ‎07-12-2018

My ontime percentage is incorrect. I purchase all postage througn the website however none of my tracking infomation has not been updated.

ogrjmj · ‎07-12-2018

i cant upload photos, which means i cant list anything since they wont let me list anything without photos.this is costing me hundreds of dolalrs as some of the items i need to list will lose value in the matter of hours so **bleep** is going on its been a few days now!!!!

bolara-1 · ‎07-12-2018

R+Ebay changed the policy as to what type of scan is counted as being on time. If you give the item to a carriers driver on their route. When they scan the package it does not count towards your handle time. From what I read from the update you have to go to your local post office, Fed Ex, or USPS location to get the item scaned. IF you give the item to a driver the handle time counter will not be stoped till the package goes through a sort. So if you give the item to your local post office driver while he or she is on their route. The handle time will countinue to count down. I think they changed this because some drivers may not finish their route before items go out from your local post office to the regional post office. With the garantied shipping program this could cause delays in shipping and the time frame quoted by ebay might not be meet. I my self am in a rural area and at 4pm by local post office closes. At 4:30pm items handed over to them ship out to the regional post office in order to arrive in time to go through the sort and ship out that evening / early morning. The drivers in my area continue to drive their route past the closing of the post office. So if items are given to the drivers by the time they get back to the post office the mail would already have departed. The items given to the driver will not ship out till the fallowing weekday afternoon. Thus causing a 1 business day delay in the handle time quoted to the buyer. I would suggest if you are not already dropping items off at your local post office, Fed Ex, or USPS locations it may be beneficial to you to do so going forward to ensure your items get scanned in such away that counts toward your handle time per the changes to Ebay's policies.

vssoutlet · ‎07-12-2018

Proper test procedures would require that the QA group test any changes on all major browsers and apps before launch into production. The only exception should be a patch of a catastrophic fix.

vssoutlet · ‎07-12-2018

I encountered that too. Things like this are what I was addressing. When there is a fix, we need to know exactly WHAT was fixed so we can verify it and, if it's repaired, no longer have to worry about it.

Anonymous · ‎07-12-2018

Ahhh...this stuff is all way over my head I admit...

I agree that it seems all the updates would have been test run on all browsers...and if it was properly tested and QC'd, then why are we seeing all this issues now?

I only started having issues 7/10. I don't know the total extent of the issues...have only noticed a few.

Today when I went to start google it was being cranky and didn't start right up.

I usaully use google but I went ahead and started Explorer.

None of the issues....Recently Viewed working fine. Purchase History complete and working. Watch list working. So....

Back on google 5 minutes later and everyone of the issues are back.

Just reporting FWIW....

If I can make my issues come and go by switching browsers that seems relevant.

Ebay and google not working together....hmmm can't imangine that...

mrosurplussales · ‎07-12-2018

the issues have been going on for a month, ghosted pictures, ghost alerts , seller performance out of whack, now it is ghosted listings .

vssoutlet · ‎07-12-2018

In the cloud computing world we had something called SLAs (Service Level Agreements). These specified things like uptime and performance criteria that the service provider had to meet. If they didn't, there were severe financial penalties (like $1,000 per minute of downtime in excess of that allowed in the SLA). If eBay had to start paying sellers for non-performance of services, I bet we would get a more reliable platform.

kim_y_buran · ‎07-13-2018

@Anonymous wrote:
Hey folks I just noticed something with the issues...
The issues that I am personally having I have when using Google Chrome but do NOT have on Internet Explorer.

You can run eBay site in IE? On my computer it immediately grinds to a halt and shows 20-30% cpu usage per tab, and then crashes on some long-running script. I had to figure out how to run two independent instances of ebay in Chrome to be able to get some work done.