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Visit counter not working July 2018

I have listings that have 4 people watching with 0 visits. In the past I use the number of visits to determine if an item should be re- listed or if an item title, description or price needs to be adjusted.

 

Is anyone else experiencing this? Please reply. I hope eBay fixes this soon.

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Re: Visit counter not working July 2018

I just posted the following to the Ebay community and repeat it here should anyone have any ideas on how sellers are being impacted:

 

I have noted that there are multiple reports of technical issues related to seller's ablity to see counter data on current listings.  These issues have hampered my ability to monitor performance of my listings - this raises several concerns that can not be determined at the sellers end.  Are they poorly written so the search capability is less than it could if written differently?  Are they really being viewed at a normal frequency but not apparent to the seller?   Or, are they over-priced so they are not attracting views?  Are there really zero views for a item that usually attracts multiple views in a short period of time?  

 

I suspect that there are other issues not being reported that are actually impacting the buyers ability to find items or identify items that a seller lists.  I have noted a dramatic drop in bids and sales in the last week over the same period of the previous 3 weeks.  Is it simply the holiday week?  Usually there are more buyers during these periods so I don't think that is the case.  Ebay states that only the seller is impacted by the inability to see views - but it seems to me that since sales seem to be impacted, there is likely an issue with a potential buyer to be attracted to an item or his/her ability to bid on an item.  If anyone can shed some light on any impact to attract sales, please chime in.   Thank you.


@4speedyship wrote:

I have listings that have 4 people watching with 0 visits. In the past I use the number of visits to determine if an item should be re- listed or if an item title, description or price needs to be adjusted.

 

Is anyone else experiencing this? Please reply. I hope eBay fixes this soon.


I just posted the following to the Ebay community and repeat it here should anyone have any ideas on how sellers are being impacted:

 

I have noted that there are multiple reports of technical issues related to seller's ablity to see counter data on current listings.  These issues have hampered my ability to monitor performance of my listings - this raises several concerns that can not be determined at the sellers end.  Are they poorly written so the search capability is less than it could if written differently?  Are they really being viewed at a normal frequency but not apparent to the seller?   Or, are they over-priced so they are not attracting views?  Are there really zero views for a item that usually attracts multiple views in a short period of time?  

 

I suspect that there are other issues not being reported that are actually impacting the buyers ability to find items or identify items that a seller lists.  I have noted a dramatic drop in bids and sales in the last week over the same period of the previous 3 weeks.  Is it simply the holiday week?  Usually there are more buyers during these periods so I don't think that is the case.  Ebay states that only the seller is impacted by the inability to see views - but it seems to me that since sales seem to be impacted, there is likely an issue with a potential buyer to be attracted to an item or his/her ability to bid on an item.  If anyone can shed some light on any impact to attract sales, please chime in.   Thank you.

Message 2 of 6
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Re: Visit counter not working July 2018

I had the same problem with not seeing views in my seller activity screen.  And for the last 24 hours, I have not been able to pull up my seller activity screen at all.

Message 3 of 6
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Re: Visit counter not working July 2018

Anonymous
Not applicable

Multiple technical issues some pictures disappearing , no views but watchers. Just this morning when signing in I got the UK  Ebay sign in page .  I wish all of this would just go away.  Why do they have to make things so hard for sellers.  Not a happy camper.

Message 4 of 6
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Re: Visit counter not working July 2018

I also have this problem.
The latest, new item has 24 views. I go into the details to see if everything is OK and the views DROP TO 20. What is going on??? I also had negative one ( -1 ) views show up. How is that possible? If no views I hit the F5 key to refresh, maybe 5 times and I might get the view count.
I also hope this is fixed soon. I use the count.
Message 5 of 6
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Re: Visit counter not working July 2018

I agree with all that you have said. I am having the same problem and have called ebay several times about it. The last time I called, I was told it would be fixed by July 4th - WELL, that did NOT happen either. I am STILL waiting for it to get fixed. VERY FRUSTRATING WHEN THERE ARE NO NUMBERS, JSUT BLANKS.

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