09-30-2024 12:33 PM
I finally figured out why my video's for listing does not get process. I proved it by using my wife's iPhone 15 Pro Max that still works. I see the resolution is 3840 x 2160 so I exported to 1080 x 1920, but it still will not load. Please help.
12-14-2024 05:40 AM
Did you find a solution, im
having the same issue with 16 pro
12-17-2024 12:23 PM
Maybe get a better phone?
02-14-2025 02:49 PM
@jim.lawson2 Saw a potential solution posted here:
"I was able to get it to accept my iPhone 16 videos by going to the iPhone camera settings and changing the “Record Sound” setting from the default “Spatial Audio” to Stereo. From what I’ve read spatial audio is a new video sound format supported on Apple devices but I’m guessing it is not compatible with eBay. I’ve only tried this on one video but that’s the only change I made and it seemed to work."
02-15-2025 02:22 AM
Thank you I will try.