cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Verify Yourself at successful sign-in with a captcha puzzle

Just a note to implore those seeing a prompt after successfully signing in that asks you to complete a captcha puzzle for further verification, to please create or respond to discussions in the community so that the issue gets noticed.  This is a glitch that IT / TECH needs to look into.

All of a sudden after decades on the site, with no new changes on my end, I started seeing these prompts that say from time to time Ebay will ask you for further verification to make sure it's really you  (and not a bot, presumably) by sliding a puzzle piece over to the correct spot and then it will say Success and take you back to sign in again - people are getting stuck in loops that don't actually allow them to sign in - there is another post on this, among a growing list of posts, that I responded to where someone else gives some great tips / tricks to try to manage the situation, which is great, but I posit here, that while that is helpful in the immediate, the main point is this is a glitch with the Ebay system; you need me to verify once every year, every 6 months, fine, but every time I sign in - heck no, that's a glitch & IT / TECH needs to see it and address it, IT / TECH is probably one of the only parts of Ebay corp. that is up and running close to properly now; speaking of, this is no time for these games (puzzles) with phone support down - I was able to sign in on my phone & sent an email to Ebay Customer Service as they tell you to nowadays, and was promptly responded to with the seemingly wrong info of, "hate to hear you're having problems with your password", here's a link to re-set - exasperated, I did do this and it did relieve the issue for a week & half, but now it's back to the puzzle thing - this is no time for these shenanigans!  Please make your voice heard in the community, more and more people are having issues, this needs to be looked at by IT / TECH.

Best Wishes to all - hope everyone is safe / healthy!

Message 1 of 8
latest reply
7 REPLIES 7

Verify Yourself at successful sign-in with a captcha puzzle

I cleared my cache and cookies on Google Chrome and went to sign in on eBay and had to complete the captcha puzzle. Once I completed the captcha puzzle I was in my account with no issues... 

Message 2 of 8
latest reply

Verify Yourself at successful sign-in with a captcha puzzle

I am glad I saw this post, thanks. I have not seen it yet, but at least I am aware.

I am a founding member of the eBay Community Expert Group: a USA volunteer mentor with over a decade of experience. I am not an eBay employee.

Live simply. Care deeply. Love generously. Speak kindly. Laugh loudly. Act responsibly. Rejoice daily. Help cheerfully. Plan carefully. Criticize sparingly. Invest wisely. Forgive willingly. Shop seriously. Play fairly. Learn graciously.
Message 3 of 8
latest reply

Verify Yourself at successful sign-in with a captcha puzzle

I haven't been able to login to ebay since Oct 2019.

 

The only way I've successfully managed it (having finally figured this out a few days ago), is using a particular version of firefox running in a virtual machine.

 

This is an insane way to treat customers.

Message 4 of 8
latest reply

Verify Yourself at successful sign-in with a captcha puzzle

Just to expand on my original post: When one reads through the growing list of people & posts dressing this glitch or problem on the platform, it's evident this is happening across various browsers, the issue is being reported on those using Firefox, Google Chrome, & Safari - so the typical blame the client approach via Ebay of "it's YOUR browser" looks unlikely to suffice. IT / TECH HAS TO ADDRESS THIS
Message 5 of 8
latest reply

Verify Yourself at successful sign-in with a captcha puzzle

@wurldwide 

 

it's evident this is happening across various browsers, the issue is being reported on those using Firefox, Google Chrome, & Safari - so the typical blame the client approach via Ebay of "it's YOUR browser" looks unlikely to suffice.

 

I find that when I encounter a problem on eBay, trying another browser is often a good first step to diagnosing many issues.

 

Asking someone if they have tried another browser serves multiple purposes. In some cases, the problem is unique to one specific browser. In other cases the problem may be related to local data stored in the cache or cookies, in which case switching to another less-used browser will very often bypass the problematic data.

 

If something fails in one browser but works in another, that is useful data -- not only as a potential workaround to solve the immediate problem, but as an indication that something is different between one browser and the other. Perhaps deleting browser cache or eBay cookies is in order. Perhaps one browser is in need of an update, or is missing a critical component, or has different settings that can be changed.

 

If something fails in two browsers, that is also useful data. Then it is unlikely trying to fiddle with browser settings is going to be productive, and that can be dispensed with. Then you can look at common things that the two browsers share -- common add-ons, security settings, the computer or the network. If you can try another computer, that can rule out problems with an individual device. If you can temporarily disable certain security settings, you can rule out security issues. If you can try another network by using a cell phone browser, or laptop connected at a coffee shop, that could help to indicate if the problem is network-related.

 

It is worth checking the community boards to see if others are having similar issues; though the fact that two people are having problems that sound the same does not necessarily indicate that they have the same underlying cause.

 

There is no doubt that many people have had issues with various changes to the sign-in pages since last October. At the same time, millions of people still use eBay every day, using all sorts of browsers and all sorts of different devices, security settings and networks. If lots of people can sign in but you can not, it makes sense to ask why -- what is different between the folks who can sign in, and those who can't?

 

Approaching the issue from a framework of blame -- who's fault is it? -- is not particularly useful. If most everyone can sign in except you, it does you no good to assign blame, even if ultimately it turns out to be eBay's fault, whatever that means. eBay changed something, and now you can no longer sign in. What are you going to do?

 

If it is eBay's fault, but you can work around the problem and sign in anyway, then isn't the existence of that workaround the important thing? Given the choice of knowing who is at fault for a problem, or knowing how to work around that problem entirely, I choose the workaround every time. Knowing who to blame may make you feel better, but it does not actually get any work done.

 

And if you assume the fault is eBay's but you are ultimately mistaken, you may be waiting a long time for a fix.

 

In summation: Try another browser.

Message 6 of 8
latest reply

Verify Yourself at successful sign-in with a captcha puzzle

great perspective.
I mentioned you in another post for offering those great work arounds to help in the immediate; not directly, but said another poster was busy responding to posts on this issue with some said approaches to mitigation.
You're right Ebay's usual approach of blaming the client, and assigning blame to their particular browser is not always useful; it can be attempted of course, just pointing out that the growing list of complaints on this topic, in particular, is interesting in that it specifically calls out problems with all browsers. I've seen over the decades how Ebay can be slow to addressing an issue, that later manifests as a real problem that their IT / TECH dept. does have to deal with, it's the nature of the system - we're always waiting a long time for a fix; to address the obvious I encourage all to post if they see the captcha puzzle, and it's bothersome to their experience, as the more attention it gets, the likelier the response.
All the Best
Try another browser!, and if that still gives problems, and / or you don't believe you should change a browser that has been working for decades; though you may do so temporarily, & want to add your voice to a growing obvious glitch / problem then please post about your experience.
Message 7 of 8
latest reply

Verify Yourself at successful sign-in with a captcha puzzle

This has been happening to me for months on the 3 browsers I use (Pale Moon, Ice Dragon and Iridium). All browsers are set to delete cookies when the browser is closed, and I use CCleaner regularly. I also have No Script and uBlock Origin enabled. I've been using eBay that way for YEARS without any problems. Then I signed in a several times (10 or more) one day, and now I get the Verify Yourself thing. At first it was just one browser, but after I used a different browser a couple times I got it on that one too. I've tried the older login pages. That only worked a couple times. Obviously their algorithm knows it's my PC logging in from my IP address. That should be all the verification they need.

 

I quit using Amazon years ago when they pushed Prime and started delaying shipping if you didn't have it. Now I'm actively trying alternatives to eBay.

Message 8 of 8
latest reply