@gopetersen wrote:
In the last couple of days, the information in the .CSV file for Orders Sold has changed. Now it is missing the Variation Details for multiple-variation listings.
Normally this field includes size, style, color information, now it's just a long number.
We need this information to fill orders correctly and also to have a correct record in our files in case the buyer contacts us with questions, requests to buy another (where is the listing? questions) or question about what they received.
If we do not have a record of this, we cannot offer good customer service and it also slows down shipping times if we have to enter this information manually into our files (not practical if there are many orders).
Hi @gopetersen, I just checked the Orders CSV download on your account and it does have the variation column (column AT) and it does show the variations the buyer selected. Is it possible you are looking at a different column, or are there specific orders that should should show variations that are not?
@pink.fish.rule wrote:
@gopetersen
I just noticed something that may be connected.
I print my packing slips from PP and it ALWAYS shows the variation selected but now that's missing.
A royal PITB
Hi @pink.fish.rule, the packing slips on eBay are showing the variation. You may want to contact PayPal to discuss their packing slip now showing variations.
