Updated app, now can't upload photos

[heirloomangel]

Yesterday I updated the eBay app on my Android. Today I sat down to do some listings, and when I attempt to 'upload photos from mobile', the app on my phone will only access 'cloud media app.' 

I am at a total loss here. I can click on albums, but it won't show them all (only shows 4). At the very top of the screen it now says, "This app can only access the photos you select." 

Before today, I have never seen this 'cloud media app' option. Does anyone have any idea what is going on? I have gone into every single setting that I can find. In my eBay app settings, I have it set to access all photos on my phone. Not sure what else to do. 

[acworthcraig]

I'm also having this issue. I list from an android device and can no longer access the "Google Photos" app to add my pictures to a listing. I assigned Google photos as my cloud media app which is somewhat of a fix but my photos are out of order. I much prefer to open the photos app externally  since they show in the order I took them in. If eBay support sees this, I attached a screenshot below. There used to be an option to access your photo apps after clicking the circled icon on the top right. (Screenshot taken from phone that has older version of eBay)

 

[vaiderlaceparts]

We are having the exact same problem. This is the first thread I have found that describes it accurately. This change just started two days ago-ish for us. eBay needs to fix this! We are hoping this will get read if enough people complain. With their new update it is impossible for us to add older pictures from our phone gallery. The "Cloud mobile app" option does not allow us to access the photos we need. It also is very frustrating to add even recently taken photos without doing so from "Google Photos" or preferably our Samsung phones' "Gallery". Without being able to choose Gallery or Google Photos like we used to be able to do 4+ days ago (in this current update) every time we scroll up slightly too far while adding photos we have to go back and choose all of the 24 pictures over again. It also has no zoom feature to see the pictures better before choosing the 24. eBay help us!

[wastingtime101]

Hi @acworthcraig @heirloomangel @vaiderlaceparts . The easiest way to fix this is to uninstall the app, reinstall and accept the photo permissions when it pops up. I had a friend on Android test and this worked.

Let me know if it fixes things for you.

[heirloomangel]

@wastingtime101 I will try that and let you know. Thank you.

[vaiderlaceparts]

Tried uninstall, re-installing, and giving full permissions it on several phones. This did not work for us. Still only allowing us to select "Cloud media app" from the drop down that used to have Google Photos, Gallery, etc..

[heirloomangel]

@wastingtime101 

@vaiderlaceparts 

This did not work for me either. I am so frustrated, as it only started a few days ago with the app update. 😑

[swiftalepreloved88]

I am having the exact same issue. I have tried everything. I generally think it as nothing to do with ebay but to do with android itself. Its an update that seems to remove access to your old photos but send them to a cloud access only storage without your permission.

[heirloomangel]

@swiftalepreloved88 I disagree. If that were the case, it would be that way across all apps, and it isn't. 

Every other app that allows photos to be uploaded works just as it should.

[wastingtime101]

Thanks for trying it. I'll see if I can come up with any other options. In the meantime, check these links to see if either one is helpful.

https://support.google.com/android/answer/9431959

https://support.google.com/android/answer/13356023

[heirloomangel]

@wastingtime101  Already have done both of those, to no avail. Thank you for the options and for trying to help us!

This is posted in the "report tech issues" thread. Does anyone from tech actually LOOK at the thread? Just curious. If I need to put an actual complaint/ticket in, I will be more than happy to do so.

[heirloomangel]

@wastingtime101  @vaiderlaceparts @acworthcraig @swiftalepreloved88 

I have officially put a ticket in for the tech team. Hopefully this will be resolved soon. 😊

[uhaneola]

Same problem. Two days ago everything was working fine. Today I went to process my next batch of listings and can't access my gallery to upload photos. It only shows a link for cloud media app. This needs to get fixed ASAP. I even went to the desktop site to see if I could upload photos there and it wouldn't let me, referring me back to the Ebay app.

[wastingtime101]

If you have not already done so, please shake your device while using the app and that will open a screen for you to file a tech report. The more users reporting, the more attention it will get from eBay.

@heirloomangel @uhaneola @swiftalepreloved88 @vaiderlaceparts @acworthcraig 

Tagging in others that created separate posts.

@the_foxey_doxie : https://community.ebay.com/t5/Ask-a-Mentor/Unable-to-Access-All-Photo-Albums-When-Creating-a-Listing...

@405okiegirl : https://community.ebay.com/t5/Report-eBay-Technical-Issues/Cloud-Media-in-Android/m-p/34931396

[heirloomangel]

@wastingtime101  You rock! Thank you!!