Unable to send invoice as of 6-23-2022

[auntiesuziscollections]

Anyone else having issues sending invoices? Buyer bought item 6-23-2022 and error message comes up saying: Something went wrong. Please try again later.

[satyrsix]

Same here this has been going on since last night

[spottygreyhound]

I have noticed if you select 1 item and send postage per item, it still gives the error, but adjusts the postage. It also makes an invoice for ALL items, despite 1 being selected haha. Idk why, so weird. Might temporarily help.

[auntiesuziscollections]

We have contacted eBay and they are aware of the issue and said to try again in a few hours!

[auntiesuziscollections]

Thanks for the reply. Glad to know it is not only us. eBay said they are having issues and to try again in a few hours.

[silverhand]

This really makes it difficult when you tell customers that you will combine shipping and I can't even invoice them.

[divwido]

I was yesterday.   It took five or six tries.

But then, eBay will also invoice them, so I wasn't overly worried.

[nyczoo]

Still an issue.  Unable to send invoices this morning.

[wastingtime101]

eBay made some changes on June 23 that are preventing invoices in certain situations. Here's what they had to say about it:

The items sellers are reporting are considered "Autopay" which prevents an invoice being sent.

Autopay would be considered something like Immediate payment being required in listings. So for auctions, that would come into play if the seller used the 'Require immediate payment when buyer uses the Buy It Now' feature. It sounds like they are looking to find a way to improve the member experience though, so that's good to see.

A quick call out I want to make if sellers aren't requiring immediate payment, is to double check their shipping preferences to ensure they've checked the box to, "Allow buyers to send one combined payment for all items purchased."

The option to allow buyers to combine payments is a setting on this page. If you select anything longer than 3 days it can affect any automatic unpaid item settings you have in place on this page.