Unable to report an item as "not received
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02-11-2025 10:05 PM
Hi,
I am not able to report “Unable to report an item as "not received”.
I already tried going to More Actions but does nothing.
Request help asap.
Regards
Re: Unable to report an item as "not received
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02-11-2025 11:37 PM
Try going direct through this page @aksh-17
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
Re: Unable to report an item as "not received
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02-11-2025 11:44 PM
Hi,
Thanks for the response, I tried it but no luck.
it does not create any ticket.
Here is the standard meaning less page that gets presented.
Your item may still be on its way
If you haven't received your item by Feb 11, go to your Purchases and find the item. Then select More actions beside the item and choose I didn't receive it to open a request.
Tracking details
Re: Unable to report an item as "not received
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02-11-2025 11:49 PM
February 11 is an estimated delivery date.
Many weather events across the country during the last month.
Does the tracking show item is still in transit?
Re: Unable to report an item as "not received
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02-11-2025 11:58 PM
If you purchased on the .com site you'll probably need to wait a few more min. It's still Feb 11th Pacific time (eBay home office) and you can't open a claim until after the EDD passes, meaning not until Feb 12.
