06-01-2023 11:01 AM
I've attempted to purchase the label in different browers, cleared my cache/cookies and made edits to the address and item description. I receive "It was not possible to generate the label. Something is wrong. Please try again later." every time.
This issue was included in ALERT14466, which was marked as resolved on 5/9.
06-01-2023 11:44 AM
I'm having the same problem so it's not just your account
06-02-2023 12:24 AM
I got the same error message on 2 different international orders today (June 1, 2023). One is a repeat buyer that I have shipped to multiple times so I know it’s not an address issue. So frustrating!
06-02-2023 02:12 AM
I'm having the same issue with buying an EISD label. It began yesterday, and is still happening today.
Same error message : "It was not possible to generate the label. Something is wrong. Please try again later."
06-02-2023 08:12 AM - edited 06-02-2023 08:12 AM
Update: So this morning I cleared my history and cookies then logged back in and was able to print both labels through EISD.
06-02-2023 09:40 AM
Another update: I was also able to purchase my EISD label this morning.