11-22-2020 05:10 PM
Is there something going on with eBay postage printing? I am charged for the postage and then it prints nothing. This has happened all day.
11-23-2020 07:29 AM
If you are sure you were charged for the postage?
Did the label preview open?
Make sure your browser is set to Open not Save PDF files using Adobe and not its built in reader.
Go here and see if you can reprint your label:
https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=LabelManagement
If still a problem, come back with OS, browser, and printer type you are using, and any additional details.
11-23-2020 03:42 PM
The label glitch is not fixed.
11-23-2020 07:01 PM
I am having this same problem. I can see the properly-filled out label on my screen and even in the print dialog box. But when it prints, there's nothing but the outlines of the shipping label, the eBay logo and a scan code. No shipper or recipient information.
11-24-2020 08:44 AM
@comics-scifi-collectibles The previous issue was a confirmed outage on the labels platform that lasted for a day and was resolved. The experience people had during that is that the page could not be accessed and gave an HTML error page, even if they had clicked to print a label.
The issue reported above seems to be different from that one, based on the information the OP has provided, because they are able to access the label, but it is blank when it prints. I did not find any open tickets for this, so contacting customer service about this is their best course of action.
06-22-2021 05:11 AM
you **bleep**s need to have someone manning your phones. Sorry OP this company has lost its mind
06-22-2021 05:12 AM
fix your **bleep** customer service phone line or stop as a business