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Unable to edit the HTML section on listings

I am unable to edit the HTML box on my listings.  within a second or two of accessing that section, the browser refreshes and bounces out.   I've tried editing the listing on another computer, and the same problem occurs. 

 

The problem showed up yesterday and still is occurring today.

 

Any idea when this will be remedied?

 

PS.  Could the powers-that-be please get rid of the gratuitous warning box that shows up every time as an extra step to click through when we go to edit the HTML language of our listings?  Yes, we are sure we want to be there.

Message 1 of 50
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Unable to edit the HTML section on listings


@mokelbe wrote:

I don't see that they have posted a ticket.  One person in another thread said that they were able to save a draft that someone actually could look at and see what was happening at ebay so MAYBE they will pay attention.  I spoke to 2 people yesterday that both said they were putting in a ticket, but those folks, while very nice, just didn't seem to understand the issue.  I saw in one place that they had updated the listing tool so maybe that is where the bug came from, but it doesn't seem to be site wide which is also very odd.  But an awful lot of people seem to be having the same problem.


that was me, and they didn't get to the ticket... or at least they didn't fix anything, I listed that draft I couldn't use the HTML so I just filled in the needed info in plain text

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 16 of 50
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Unable to edit the HTML section on listings

@wastingtime101 @queenofcredits @nuclearomen @chris13 @mokelbe 

First thanks to wastingtime101 for alerting me to this thread. I have found a Workaround! at least in my case. I have also indicated this in my other thread. If you go to either an active listing or a draft that was created PRIOR to the bug (probably 48hrs) simply click "sell similar". In that listing make your changes including the HTML and it will work as intended, doesn't refresh. A little more work, remove photos, change title, etc . but right now a viable work around. Changing the category will reset most of the middle part of the form.

 

This is working for me. They need to fix this soon.

Regards, to all.

Message 17 of 50
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Unable to edit the HTML section on listings

@bluewater-vintage I tried that...the issue when first happened I was trying to revise a listing... it just kept refreshing. I finally just backed out, had a new item to list so I went to "Create Listing" and made listing for the new item... that worked fine as should. Listed that then went back to the other listing to try revise again thinking that weird refreshing was maybe a glitch that cleared out. Nope, still did it. I Ended that listing, went to create entire new listing for it via "sell Similar" and was getting the same thing. I tried creating new listing without the "Sell Similar" nope, same thing. That's when I saved it as draft and called ebay CS had a ticket made. I listed that draft but couldn't use the html I had to fill in info with plain text mode using my template....technically, as you fill in the plain text, ebay will auto create the HTML for it, just that every time I try to access the HTML mode the page refreshes. I suspect this glitch is affecting everyone bit differently when trying to edit different sections of listing tool...at least that seems to be atm. 

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 18 of 50
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Unable to edit the HTML section on listings

It sounds like you're experiencing a technical issue with your listing editor, which is causing the browser to refresh and bounce out when trying to edit the HTML box. This could be due to a problem with the platform, browser, or internet connection. Here are some steps that you can take to try and resolve the issue:

  1. Clear your browser cache and cookies:
  • Clear your browser cache and cookies, which may help to resolve the issue.
  • Close and reopen your browser and try accessing the HTML box again.
  1. Use a different browser:
  • Try accessing the HTML box using a different browser (e.g., Chrome, Firefox, Safari).
  • Sometimes, certain browsers may have compatibility issues with the platform, and using a different browser can help to resolve the issue.
  1. Check your internet connection:
  • Make sure that you have a stable internet connection with good speed.
  • A slow or unstable internet connection can cause technical issues with web applications, including your listing editor.
  1. Contact customer support:
  • If the above steps don't work, you can contact the customer support of the platform and report the issue.
  • Explain the issue you're facing in detail and provide any relevant screenshots or error messages.
  • They should be able to investigate the problem and provide a solution.

Regarding the warning box that shows up every time when you go to edit the HTML language of your listings, unfortunately, I don't have control over the platform's design or user interface. You can try providing feedback to the platform's customer support team or submitting a feature request to eliminate the warning box.

Message 19 of 50
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Unable to edit the HTML section on listings

Make sure you're clicking "sell similar" from an active listing that was already up (say a few days or a week ago). Unless I misunderstand you it sounds like you used "sell similar" from the ended listing that you had the problem with. I also could not do that. It must be a listing that was working prior to the introduction of the bug. Apparently the old listings did not dynamically change but have kept their coding so "sell similar" simply copies it up. 

 

Please try that and report back.

Message 20 of 50
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Unable to edit the HTML section on listings

Automated bot replies like this are not only unhelpful they're insulting.

Message 21 of 50
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Unable to edit the HTML section on listings


@bluewater-vintage wrote:

Make sure you're clicking "sell similar" from an active listing that was already up (say a few days or a week ago). Unless I misunderstand you it sounds like you used "sell similar" from the ended listing that you had the problem with. I also could not do that. It must be a listing that was working prior to the introduction of the bug. Apparently the old listings did not dynamically change but have kept their coding so "sell similar" simply copies it up. 

 

Please try that and report back.


i did...but that was because I wasn't aware at the time this was some big issue happening site wide. I ended the listing (that was created a year ago) after couldn't get it to stop refreshing on me, and then tried "sell Similar" from the ended listing (like I'd normally do if I end something and relist is and don't create a entire new listing from scratch (template). 
I can't try anything new right now... I have tons of stuff I haven't listed yet, but I don't have the photos for any of them. I take photos at night so won't be doing that til tonight sometime (usually pretty late 11pm-1am). I could try it with listing need end and relist but then I'm not changing anything in the listing, it's just copy and list no edits. 

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 22 of 50
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Unable to edit the HTML section on listings

@bluewater-vintage 

I had to chuckle over this. I have a feeling we're going to see a lot more implementations of ChatGPT from posters unknown to our community.  Of course, the ChatBot will be pretty accurate in creating simple instructions to general questions, such as this was, but the technical forum is not the place to post such a generalized response.

 

This poster has responded to three questions, and all of the answers are uncannily in the same voice as ChatGPT.  Perhaps it's just coincidence.

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 23 of 50
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Unable to edit the HTML section on listings


@shipscript wrote:

@bluewater-vintage 

This poster has responded to three questions, and all of the answers are uncannily in the same voice as ChatGPT.  Perhaps it's just coincidence.


I doubt it. The reply in this thread was grammatically clean gibberish and made no sense relevant to the question asked. The other two were marginally better but that was all.

Message 24 of 50
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Unable to edit the HTML section on listings


@wastingtime101 wrote:

Hey devon@ebay. Numerous sellers affected by this. Here are a few links to discussions:

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Listing-Tool-auto-refreshes-after-pasting-...

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/2-DAY-ON-GOING-EBAY-GLITCH/m-p/33673509#M1...

 

https://community.ebay.com/t5/Selling/New-Listing-Glitch/m-p/33672408#M2192211

 

Is there a site wide ticket on this one yet so we can advise sellers of the ticket number to reference when contacting CS?

 

Tagging some of the posters from other threads so they can keep track of replies here:

@im_just_a_reseller  @mokelbe  @bluewater-vintage 

 

 

Separate from this specific issue, Devon, I'd like to strenuously express my agreement with those who want to get rid of the "are you sure" and multiple clicks to switch to HTML. Such a time waster (in a bad way).


Hey @wastingtime101! I just did a check this morning of open tickets and I did not see any that matched the issue that is being shared here and the other threads you shared. I will keep my eye out to see if one opens up later today but in the meantime I will be sure to have this reported on my end. 

Devon,
eBay
Message 25 of 50
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Unable to edit the HTML section on listings


devon@ebay wrote:

@wastingtime101 wrote:

Hey devon@ebay. Numerous sellers affected by this. Here are a few links to discussions:

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Listing-Tool-auto-refreshes-after-pasting-...

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/2-DAY-ON-GOING-EBAY-GLITCH/m-p/33673509#M1...

 

https://community.ebay.com/t5/Selling/New-Listing-Glitch/m-p/33672408#M2192211

 

Is there a site wide ticket on this one yet so we can advise sellers of the ticket number to reference when contacting CS?

 

Tagging some of the posters from other threads so they can keep track of replies here:

@im_just_a_reseller  @mokelbe  @bluewater-vintage 

 

 

Separate from this specific issue, Devon, I'd like to strenuously express my agreement with those who want to get rid of the "are you sure" and multiple clicks to switch to HTML. Such a time waster (in a bad way).


Hey @wastingtime101! I just did a check this morning of open tickets and I did not see any that matched the issue that is being shared here and the other threads you shared. I will keep my eye out to see if one opens up later today but in the meantime I will be sure to have this reported on my end. 


devon@ebay that would be impossible since I opened a ticket last week and so have others since me through the weekend. Is there any way can check my account specifically for open ticket? Or do I have call again since sounds like CS reps can't even open tickets correctly. 

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 26 of 50
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Unable to edit the HTML section on listings


@nuclearomen wrote:

devon@ebay wrote:

@wastingtime101 wrote:

Hey devon@ebay. Numerous sellers affected by this. Here are a few links to discussions:

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Listing-Tool-auto-refreshes-after-pasting-...

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/2-DAY-ON-GOING-EBAY-GLITCH/m-p/33673509#M1...

 

https://community.ebay.com/t5/Selling/New-Listing-Glitch/m-p/33672408#M2192211

 

Is there a site wide ticket on this one yet so we can advise sellers of the ticket number to reference when contacting CS?

 

Tagging some of the posters from other threads so they can keep track of replies here:

@im_just_a_reseller  @mokelbe  @bluewater-vintage 

 

 

Separate from this specific issue, Devon, I'd like to strenuously express my agreement with those who want to get rid of the "are you sure" and multiple clicks to switch to HTML. Such a time waster (in a bad way).


Hey @wastingtime101! I just did a check this morning of open tickets and I did not see any that matched the issue that is being shared here and the other threads you shared. I will keep my eye out to see if one opens up later today but in the meantime I will be sure to have this reported on my end. 


devon@ebay that would be impossible since I opened a ticket last week and so have others since me through the weekend. Is there any way can check my account specifically for open ticket? Or do I have call again since sounds like CS reps can't even open tickets correctly. 


Hey @nuclearomen! I will continue to look throughout today and this week to see if there are any tickets that open up for this issue.  In this case I can only look into issues that are showing as sitewide alerts and would not be able to share any account specific tickets here.

Devon,
eBay
Message 27 of 50
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Unable to edit the HTML section on listings


devon@ebay wrote:


Hey @nuclearomen! I will continue to look throughout today and this week to see if there are any tickets that open up for this issue.  In this case I can only look into issues that are showing as sitewide alerts and would not be able to share any account specific tickets here.


devon@ebay OK, understand, but then how about someone opening a site side ticket so this can get resolved and people can list items again? I haven't listed anything new since last week because of the issue, everything I have listed is just listings i ended and did "Sell Similar" where no edits needed to be done, just selected "List Item"

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 28 of 50
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Unable to edit the HTML section on listings


@nuclearomen wrote:

devon@ebay wrote:


Hey @nuclearomen! I will continue to look throughout today and this week to see if there are any tickets that open up for this issue.  In this case I can only look into issues that are showing as sitewide alerts and would not be able to share any account specific tickets here.


devon@ebay OK, understand, but then how about someone opening a site side ticket so this can get resolved and people can list items again? I haven't listed anything new since last week because of the issue, everything I have listed is just listings i ended and did "Sell Similar" where no edits needed to be done, just selected "List Item"


@nuclearomen I understand this needing to be resolved as soon as possible and I did report it on my end this morning. If there are updates to share on the report I will be sure to let you know.

Devon,
eBay
Message 29 of 50
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Unable to edit the HTML section on listings

After not creating new listings since mid last week, I figured I'd give it a try today and see what happens. I was able to create a new listing (using my template) like normal and fill in all needed blanks I'd normally do in specifics and use the HTML mode, etc.. with no issues or page refreshing on me and wiping everything I did out.... Just make a post and say... is the issue fixed? Idk.... did they get to my ticket? Idk... just saying. 

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 30 of 50
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