Since yesterday, we are not able to add tracking information on the orders. We create our labels outside of eBay and then add tracking information to the order. However, currently we are not able to do so. It keeps giving the error message "Unknown error occurred while updating tracking. Please try again."
We are using the AU website, eBay.com.au and have tried adding the tracking number via website as well as eBay app. Keep getting the same error message. Raised it with the support team and after providing a few options, they suggested to just send buyer the tracking number via messaging.
