US-based items not showing up on eBay UK

[diecastdungeonllc]

Having trouble finding my listings available on eBay UK. My buyers in the UK say they can only see 11 my listings after following a link directly from my store that I provide. Otherwise, to new buyers, my other 500+ listings do not pop up in search results. 

Worldwide shipping is on and they pop up in all the other European versions of eBay sites. There is a "display your listing on eBay UK" button that I get when listing an item via the PC version of the site. It costs $.50 per listing. I do not have that enabled on any of my listings currently, and in the past my listings popped up in the UK even before noticing that button. 

I did however as a test try selecting that option and the item did not in fact pop up on the eBay UK site. So maybe that is not the issue.

Any advice? I do not have local pickup enabled, so there really should be no hindrances. 

[eburtonlab]

Many items in Toys & Hobbies categories apparently cannot be shipped to the UK unless they meet certain strict licensing requirements.

[diecastdungeonllc]

Interesting. Do you know what setting specifically to adjust to allow for them to reflect properly? I do sell mainly toys. I can't seem to figure out why some appear and the rest don't. The brands are all the same (Mattel mostly). 

[eburtonlab · Accepted solution]

Some discussion of this issue -- possibly not all of it up-to-date -- can be found here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/EIS-not-offering-shipping-to-UK/td-p/3402...

https://community.ebay.com/t5/Selling/UK-CE-requirements-Toys-etc/m-p/34290118

[wastingtime101]

I haven't heard anything about licensing requirements.

UK is usually blocked due to product safety laws, CE markings, etc.

It's blocked with eIS (eBay International Shipping); I'm not aware of it being blocked via direct ship (which you're offering) unless eBay recently changed something, which is possible.

[eburtonlab]

UK is usually blocked due to product safety laws, CE markings, etc.

Yes, I think this is the issue. I believe there were some new restrictions that just went into effect January 1st.

[wastingtime101]

At one point elizabeth@ebay said eBay was only blocking UK on eIS listings, but in the future the restrictions would expand to direct shipping. Perhaps she can confirm if that's what's happening - an expansion of the restriction based on product safety regulations.

[diecastdungeonllc]

These links were helpful, thank you!

It seems like this has been an ongoing issue and is related to the Diecast/ Toy Vehicles category, which I specialize in. From the reading it sounds like there isn't an available solution yet. 

[eburtonlab]

You are very welcome. Wish I had more suggestions. Good luck!

[elizabeth@ebay]

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@wastingtime101 wrote:

At one point elizabeth@ebay said eBay was only blocking UK on eIS listings, but in the future the restrictions would expand to direct shipping. Perhaps she can confirm if that's what's happening - an expansion of the restriction based on product safety regulations.

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Good morning. Let me get clerification from our shipping team and then I will follow up.

[diecastdungeonllc]

Hi elizabeth@ebay Elizabeth@ebay, 

Just wondering if you were ever able to get an update on this? The issue is still persisting.

I do have EIS enabled, and even when I select the $0.50 "International Site Visibility" option on select items, those items still do not appeal in UK search results. But some items without that option enabled do show up -- very strange!

I do occasionally get orders to the UK but from my understanding, it's from buyers who specifically buy from browsing on the eBay.US site. 

[mericapowersports]

We sell mainly parts on eBay Motors. The system does not even give us the checkbox of "Display your listing on eBay UK site" on any of the items in the eBay Motors or Part and Accessories categories. 

Lots of different brands but none seem to give that option when in any of those items we have listed in the eBay Motors category. Some of the listings in other categories do have the UK option.

Seems like a block on categories, not so much brands.