US-based items not showing up on eBay UK

[diecastdungeonllc]

Having trouble finding my listings available on eBay UK. My buyers in the UK say they can only see 11 my listings after following a link directly from my store that I provide. Otherwise, to new buyers, my other 500+ listings do not pop up in search results. 

Worldwide shipping is on and they pop up in all the other European versions of eBay sites. There is a "display your listing on eBay UK" button that I get when listing an item via the PC version of the site. It costs $.50 per listing. I do not have that enabled on any of my listings currently, and in the past my listings popped up in the UK even before noticing that button. 

I did however as a test try selecting that option and the item did not in fact pop up on the eBay UK site. So maybe that is not the issue.

Any advice? I do not have local pickup enabled, so there really should be no hindrances. 

[eburtonlab]

Many items in Toys & Hobbies categories apparently cannot be shipped to the UK unless they meet certain strict licensing requirements.

[diecastdungeonllc]

Interesting. Do you know what setting specifically to adjust to allow for them to reflect properly? I do sell mainly toys. I can't seem to figure out why some appear and the rest don't. The brands are all the same (Mattel mostly). 

[eburtonlab · Accepted solution]

Some discussion of this issue -- possibly not all of it up-to-date -- can be found here:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/EIS-not-offering-shipping-to-UK/td-p/3402...

https://community.ebay.com/t5/Selling/UK-CE-requirements-Toys-etc/m-p/34290118

[wastingtime101]

I haven't heard anything about licensing requirements.

UK is usually blocked due to product safety laws, CE markings, etc.

It's blocked with eIS (eBay International Shipping); I'm not aware of it being blocked via direct ship (which you're offering) unless eBay recently changed something, which is possible.

[eburtonlab]

UK is usually blocked due to product safety laws, CE markings, etc.

Yes, I think this is the issue. I believe there were some new restrictions that just went into effect January 1st.

[wastingtime101]

At one point elizabeth@ebay said eBay was only blocking UK on eIS listings, but in the future the restrictions would expand to direct shipping. Perhaps she can confirm if that's what's happening - an expansion of the restriction based on product safety regulations.

[diecastdungeonllc]

These links were helpful, thank you!

It seems like this has been an ongoing issue and is related to the Diecast/ Toy Vehicles category, which I specialize in. From the reading it sounds like there isn't an available solution yet. 

[eburtonlab]

You are very welcome. Wish I had more suggestions. Good luck!

[elizabeth@ebay]

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@wastingtime101 wrote:

At one point elizabeth@ebay said eBay was only blocking UK on eIS listings, but in the future the restrictions would expand to direct shipping. Perhaps she can confirm if that's what's happening - an expansion of the restriction based on product safety regulations.

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Good morning. Let me get clerification from our shipping team and then I will follow up.

[diecastdungeonllc]

Hi elizabeth@ebay Elizabeth@ebay, 

Just wondering if you were ever able to get an update on this? The issue is still persisting.

I do have EIS enabled, and even when I select the $0.50 "International Site Visibility" option on select items, those items still do not appeal in UK search results. But some items without that option enabled do show up -- very strange!

I do occasionally get orders to the UK but from my understanding, it's from buyers who specifically buy from browsing on the eBay.US site.