Trying to send invoice and get .. Error message

[lostrelics]

I have been trying to send a invoice for several days .. And I get this error message .. ?? There is some technical error, please try after sometime.

[antverpiastamps]

Been getting this for several weeks now and it is not the ens of the story. My buyers also have problems paying for the invoices and get similar error messages on their end. This is costing a lot of time and effort for something that should work without hassle. Contacting the ebay helpdesk is no use, you get the standard answers of ebay employees who do not know or care about what the real problem is, they are trained to think that the ebay system is without fault and it is always the seller or buyer who is doing something wrong (read stupid).

[thomas_cinci]

Same here - just shows the level of utterly incompetence the technical / quality assurance teams have.

[2sisters-4925]

me too 😞

[valentinakot]

me too

[drakkordragon]

Same here, getting those error when trying to send any invoices after a completed  sale where the buyer haven't paid yet (best offer, auction...etc).

I like how eBay are the first to implement "site improvement" each year, but yet fail to address simple bugs like this one.

[pacwesttrading]

Me too, I get two different messages.  One reads "Payment information for this item can only be updated on the site on which the item was originally listed. To update the payment information for your item please click here" and on another "There is some technical error, please try after sometime. "

Been going on for several days now.

[photographica]

Add me to the list of sellers having this problem.  "There is some technical error, please try after sometime. "

The buyer bought several items about a week ago.  I successfully sent him an invoice then.  He has not paid the first invoice with the probable anticipation of buying more items this week.  That way he can save on shipping.  It get it and that's okay with me. 

Before I subscribed to eBay's new Managed Payment program, this was never an invoicing issue.  A second invoice with a pending unpaid invoice simply combined the items in the first invoice with the new items.  I then calculated shipping for all the items and the world was right.  

Apparently, eBay has either changed their policy of combining an outstanding invoice with new items, or they are having system error issues (a.k.a. a new software bug).

I asked the buyer to pay the outstanding invoice and I would then immediately issue a second invoice for the new items and adjust the shipping on that invoice for combined shipping. 

THAT WORKED!

I was able to issue an invoice for the the new items.

It will cost me an extra step in the shipping process.  I'll have to copy the tracking number from one invoice to the other invoiced items.  But, if it gets the job done, I'm happy to do it.

I hope this helps.