Tracking not being uploaded when using ebay bought label

[mamacassidy]

I purchased a shipping label from ebay yesterday. I printed the label out, took it to the post office, and had it scanned in. The USPS system shows it in transit.

The eBay tracking shows "tracking number provided, ship by Monday, May 5".

I am not the only one having this problem, there is also a discussion about it on the Selling message board.

[ebooksdiva]

It’s a typical lag between eBay and USPS. Tracking on eBay will catch up eventually. 

[mamacassidy]

@ebooksdiva 

I hope so. 

I had multiple items scanned in at USPS yesterday, and only this one did not show in the ebay tracking.

As I mentioned, others are having the same problem, so I just wanted to bring it to the tech team's attention.

[ebooksdiva]

I’m not seeing that issue. I took a couple orders to get a scan receipt yesterday at the PO, both orders showed as in-transit in eBay within 20 - 30 minutes after being scanned. Plus to be on the safe side I’ve increased my handling time just in case. 

[toysaver]

I don't believe this will catch up.  It's a significant new issue that needs to be addressed.  Case in point.  I shipped this Tuesday afternoon.  Tuesday evening I checked eBay and saw only an acceptance scan, par for the course, I was hoping for a departure scan as well.  Wednesday when I checked, the acceptance scan per eBay had vanished.  USPS was a totally different story.

eBay 05/02

 

USPS  05/02

[stainlessenginecovers]

@toysaver yes- this is an actual REAL problem. I have an item shipped 1 week ago, picked up/scanned as 'received' by USPS the next day (so, 6 days ago). and as of yesterday;

USPS shows 10 different 'scans' including Delivered May 2..

Yet ebay shows NOTHING.

I contacted reps on Facebook- gave them screen shots. They agreed it is an issue and would push mine up to the IT Dept...although who knows where that will really go.

@ebooksdiva FYI- it is NOT a lag; it is a complete disconnect. 

[ebooksdiva]

I must be on some of eBays servers because I haven't seen that issue.

[stainlessenginecovers]

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@ebooksdiva wrote:

I must be on some of eBays servers because I haven't seen that issue.

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@ebooksdiva I haven't either in 15 years and almost 30,000 packages (all USPS; all purchased in ebay) but there's a first 'glitch' that can't be solved around the corner, every single day on the fabulous network of Ebay.....

[stainlessenginecovers]

Update: after speaking with reps on FB yesterday (Saturday) and being told they'd have to do "turn it over to IT"...

It was fixed as of this morning. 

Yay! 

[mamacassidy]

Just a follow up:

I was dinged for late shipment.

The label was purchased from ebay on April 30. The package was scanned in at the post office on May 1, and I got a receipt.

ebay is still showing "send by Monday, May 5".

This package has already been delivered.

This needs to be addressed by the IT department because I am not the only one experiencing this, and we should not get a defect.

[toysaver]

The package tracking on my errant eBay order finally updated, 3 weeks later. My late shipping defect was removed and it now shows 100%.  Hope the same for everyone else.