eBay

etherfire · ‎03-15-2018

I can't seem to list my item. I keep getting a "This is embarrasing, Listing tool not working" message. And it's been going on for hours. I've tried alternate browsers too. Is this a problem on ebay's side or on mine?

bootsiesattic · ‎03-19-2018

Same problem here. It was ok last week, and I was able to list about a dozen items last night, but then the message popped up whenever I tried to change a category, and then it popped up consistently after I typed in a title and hit the list button. They gave me an extra 200 free listings this month, but that special ends at midnight tonight, so it looks like I won't be listing as many items as I want to.

Something is broken, and given the amount of responses here, it's probably on eBay's side. Is it software, hardware, network, or what? Are they overloaded with items for sale? I'd like to know where to report it to the eBay technicians so they can investigate, and so we can know what the problem is, and how long before it's resolved.

rubiano98 · ‎03-20-2018

@spartan2006wrote:
Keeps happening to me too for the past 3 or 4 days, either cannot finish a listing - usually kicks me out in the shipping section, and then cannot get back in to the draft. Very frustrating! Been doing ebay for 12 years and never had this happen before.

Exact same thing here. Been going on for at least 4 days now (it's currently 3/20/2018, 10:40 am Pacific time).

I've been active Ebay user since 1998, with 100% feedback over 800 times.

Ebay, you are losing money with this problem!

bootsiesattic · ‎03-20-2018

Still happening. The button I can't get past is "Create a new listing", whether I change the category or not.

comics-scifi-collectibles · ‎03-20-2018

I am going to tag the team and see if we can get an update on the fix for this.

@Anonymous tyler@ebay brian@ebay

We are still getting reports of this problem. Is tech aware of the issue?

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

tyler@ebay · ‎03-21-2018

Thanks for bringing this to our attention @comics-scifi-collectibles !

We don't have a reported issue matching this particular error currently, I'd love some further input on this so I can get a ticket filed.

If you're still experiencing this would you please review this article and reply to this thread with the information stated there? Thanks!

Tyler,

heisenberg161 · ‎03-21-2018

The error occurs when attempting to list an item (both on mobile and deskto application).

Your request couldn't be processed due to a technical issue. Please try again.

comics-scifi-collectibles · ‎03-21-2018

Here's another OP with the same problem, with some great screen shots.

https://community.ebay.com/t5/Technical-Issues/Someone-please-help-Looks-like-something-s-wrong-Plea...

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

bootsiesattic · ‎03-21-2018

At the start of the listing process, it asks for a title:

https://www.ebay.com/sl/sell?sr=wnstart

I key it in, hit "Sell it" button. When the next screen asks for a similar item, I click on the one that matches; when they don't match, or no similar items are found, I hit the "create a new listing" button:

https://www.ebay.com/sl/node?title=Federation%20of%20Genealogical%20Societies%20Forum%20Volume%202%2...

Then the "embarrassing" screen appears:

https://www.ebay.com/sl/error?from=list&rs=TypeError:%20Cannot%20read%20property%20%27indexOf%27%20o...

mhoponhop · ‎03-21-2018

tyler@ebay

similiar problems all day for me, but since it's different I would like to know if you're aware of any system problems regarding:

I am creating new templates "managing my Inventory" so that I can list all my new items for sale all at once. This is what I always do. Today, the newly duplicated Template cannot be altered AT ALL. can't change Title, Description, I can't even delete a picture without getting a

"It looks like there's a problem with this listing.

You have entered an invalid product name."

error message. never saw anything like this before. I'm not altering or messing with Product Name at all (that actually serves me no real purpose anyhow). Can you shed some light? Seems I can create drafts, then list the item that way, but I lose the listing in my Inventory, which I need because I have to change the template before relisting. this is not how I have been doing things all the way up to this morning. I am assuming (hoping) its system problem or an easy fix.

Any help is appreciated.

comics-scifi-collectibles · ‎03-21-2018

@etherfire @mhoponhop @bootsiesattic @heisenberg161 For speed sake I am just tagging whoever is already on this thread.

Please provide as much of the following information as you can so tyler@ebay Then Tyler will pass on your cases to the tech team. The more info they have to work with the sooner the cause of the problem can be found. If you see others on the boards that are having the same problem direct them to this thread.

When did this first occur?
What error message are you receiving?
Is this on a mobile device or desktop computer?
Which operating system and browser are you using? Which versions do you have installed?
Does the issue persist on additional browsers or when you are using a private/incognito window?
Which security software are you using? Do you have a Firewall or anti-virus program in place?
What Internet/mobile provider do you use?
What are the related item numbers?
Which eBay website is being used (.com, .co.uk, etc.)?
What troubleshooting steps have you performed?
What are the steps to recreate the issue?

Comics-scifi_collectibles Volunteer Community Mentor
Member since 2003

bootsiesattic · ‎03-21-2018

When did this first occur?

Sunday.

What error message are you receiving?

Well, this is embarrassing, etc.

Is this on a mobile device or desktop computer?

Dell laptop.

Which operating system and browser are you using? Which versions do you have installed?

Windows 10, Google Chrome

Does the issue persist on additional browsers or when you are using a private/incognito window?

Haven't tried either.

Which security software are you using? Do you have a Firewall or anti-virus program in place?

AVG, Malwarebytes

What Internet/mobile provider do you use?

WOW

What are the related item numbers?

? Clarify, please

Which eBay website is being used (.com, .co.uk, etc.)?

.com

What troubleshooting steps have you performed?

Clicked "advanced", I can go farther on it, but that seems to be for sellers with lots of the same item.

What are the steps to recreate the issue?

That was answered in my previous post.

drobowik · ‎03-22-2018

Selling on Ebay from 2008, never ever had such problems with listing tool.

And it started 19.03.18, same day I got promotion for opening store and get free 250 listings.

1. When uploading picture, it just stuck on some 60-70% mark and then nothing happens.

2. When uploading picture, it uploads and then returns error message.

3. When whole information is listed, I try to finish it clicking on "list item" and it just stuck forever.

So what is the point of promotion? I won't ever pay for store with such listing problems, from 19.03.18 I listed maybe 5-10 items. Ebay promoting tech problems?

drobowik · ‎03-22-2018

Wow, that was like magic now, 5 items in a row without any problems.

scarlettjax · ‎03-22-2018

Having a similar issue - started 3/16/18 and I gave up for that day. Then, started trying to relist again today and got the "This is Embarassing" three times in a row after two successful listings.

When did this first occur? 3/16/18
What error message are you receiving? See attached screenshot
Is this on a mobile device or desktop computer? desktop
Which operating system and browser are you using? Which versions do you have installed? Chrome 65.0
Does the issue persist on additional browsers or when you are using a private/incognito window? yes
Which security software are you using? Do you have a Firewall or anti-virus program in place? Windows Defender
What Internet/mobile provider do you use? comcast
What are the related item numbers? could not create item numbers just drafts I can't open
Which eBay website is being used (.com, .co.uk, etc.)? .com
What troubleshooting steps have you performed? reboot, check browser version, try on different browser
What are the steps to recreate the issue? just try to list an item