10-22-2024 11:51 PM
Is anyone else having an issue with the captcha verification? It is happening every 4-5 pages or so when browsing. And if browsing a seller's store it keeps popping up every few times you open a listing to view the full page and then re-setting the search listings in store after verifying, and the resetting shuffles them making it impossible to just return to where you were at to continue browsing. So it is nearly impossible to browse through all of their listings and likely negatively impacting their sales.
And when I went to browse the contact us/help page to see if there was a solution... It was popping up every few seconds, rendering that page unusable.
If a user is logged in, they shouldn't have to constantly re-verify that they're human every 3-5 pages.
10-23-2024 06:12 AM
Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.
Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:
https://www.whatismybrowser.com/
Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies manually in your original browser.
If you are using an ad blocker, try temporarily disabling it to see if that makes a difference.
Try an alternative link to sign in to rule out an issue with a particular link:
https://signin.ebay.com/ws/eBayISAPI.dll
If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.
Or try using the eBay app.
If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.