Hello All,
First, I'd like to start off with the issue that we have been encountering for months and without any resolution from eBay.
The issue started back in December of 2020. Where, we weren't able to upload tracking number via shipstation nor manually to the order page. No error message, right after you included tracking number, the page will simply refreshed and tracking number column is still blank. We reported the issue since then and we had to chat our way to multiple agents and got transferred to numerous departments since no one were able to understand or have the ability to solve the issue. Finally, we were transferred to someone who appeared to be a agent from the technical department saying it is a known issue and they are working on a fix.
The negative effect of this is that our "Tracking uploaded on time and validated" has dropped nearly to a point that we would lose Top Rated Seller Status. During this time, we have sent many follow ups thru the online chat and given the SR# we were provided. it seems eBay agent does not know the detail of the SR case number and next thing you know, you had to explain yourself over and over again to numerous agent until you met someone that could understand your question. (What is the point of giving a case number if they are unable to simply type in the SR# and read thru the conversations you had with previous agents or the detail of the case)?
Today, 02/22/21. We had to contact again via online chat again since phone call is simply not available.
The chat started at exactly 1:00PM PST.
First representative, (I'll leave their name out). After trying my best to explain the issue that was described above to the agent and had provided an example of an order and it's tracking number. The agent stop responding. I was patiently waiting and after 15 minutes, the agent who were suppose to help me had left the chat and a new agent came in. WHAT IS GOING ON? Transferred me without a notice? At least give me a courtesy to let me know this is beyond your capability of resolving and you will transfer me to another agent who might be able to help.
Second representative, after the last one bailed. DID EXACTLY THE SAME THING! Can you guys imagine how furious I was at the time???
Third rep, this time, I asked for an supervisor and was told that one was not available. Of course, I did complained to him about the last two agent and was the reason I request a supervisor. Next thing you know, he sent a message saying the chat will need to be ended before an supervisor can be assign to me and will contact me via the phone # registered on the account. A second the message was sent, he ended the chat.
WOW EBAY, Look what you've become? Worst in my scenario. Definitely worst in any aspect.
My fellow eBay sellers, please share your thoughts on this. And to eBay, if you see this, your seller need your help! eBay set many rules to get its seller in compliance and us sellers are doing everything we can to help our customer or in a perspective eBay's customer happy but this is how we are being treated? Totally unacceptable. We are one of the top sellers in our categories, we paid you enough fees to deserve some help instead of keep getting push around or listening to your agents failed promises. An issue was brought to you and left unresolved after 3 months. This is just ridiculous.
