Something went wrong. It’s not you, it’s us. Please go back and try again.

[awconnor]

 

I see this when trying to return an item.

i hit return, select the ‘defective’ option. Enter a reason and submit it.  I see a spinny wheel for a few seconds then ‘Something went wrong. It’s not you, it’s us. Please go back and try again.’

I get the same in the app, the website and on different computers too..  it’s been like that for over a week.

how can i get some actual help from eBay??

[eburtonlab]

I see you are registered in the UK, but you are currently posting on the US ebay.com discussion boards. Possibly you have followed a bad link to get here.

Any return will have to be made on the same site that the purchase was made on; if you purchased on ebay.co.uk, you will need to start the return there.

Try starting from this link:

https://www.ebay.co.uk/help/home

If you continue to have problems, check to see if the original item is still listed on the site; if the item has been removed by eBay, you may have to pursue a case through PayPal or your payment method instead of eBay.