Site Can't Be Reached - Store Categories and Store Search

[politicalpins4you]

Hi, I'm seeing this is happening to other sellers. My Ebay Store works fine, but when you click a store category or try searching the store, the webpage opens to the below error. This same problem occurs across Google Chrome, Internet Explorer and Safari on my iPhone, so clearly a coding issue on Ebay's side.

Any idea how to resolve this problem with Ebay? Here's the Ebay Store for reference: http://stores.ebay.com/Political-Pins-4-You 

Thanks so much in advance!

Dave

This site can’t be reached

Check if there is a typo in cgi6.ebaystores.com.

• If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

[eburtonlab]

I think the problem may be related to the particular store format; older, legacy format stores seem to have problems, but I believe the new format stores are working.

See here:

https://community.ebay.com/t5/Technical-Issues/Can-t-get-into-store-listings/m-p/31576894#M80032

[politicalpins4you]

Any idea how to get Ebay to correct this code? I have some HTML in my homepage that will be lost if I switch to the new format store. 

[eburtonlab · Accepted solution]

Sounds like eBay is phasing out the old store format, so you may have to bite the bullet and upgrade:

https://community.ebay.com/t5/Technical-Issues/Can-t-get-into-store-listings/m-p/31582976/highlight/...

[brian@ebay]

Hi everyone! This was a known issue that has since been resolved, so you shouldn't encounter this anymore. You may also want to consider updating your store to the new experience. More information on that can be found here.