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Shipping cost issue

My listings are showing free shipping to customers then when they actually go to the item listing it shows buyer pays, which is how I set it up.  This is happening to many of my listings.

Message 1 of 5
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4 REPLIES 4

Re: Shipping cost issue

Having the same problem right now. 

Message 2 of 5
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Re: Shipping cost issue

Curious how long it takes them to fix this.

 

We've had to deal with a variant of it for almost a year now, although in our case it's related to how Google displays the shipping for listings that any Seller calculates and invoices their customers manually (such as LTL/Truck Freight). Since the shipping rate in that situation is initially 'null' by default, Google interprets the shipping as 'free' and displays it as such in the search results. eBay's own system was doing the same thing a few years back (which also took months to correct), and while I've contacted both Google's and eBay's customer support, both keep bouncing the blame back to the other and accomplishing nothing in the meantime.

Message 3 of 5
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Re: Shipping cost issue

Thanks for the reply!!!

Message 4 of 5
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Re: Shipping cost issue

check you site preferences: shipping and see what you have there.

Such can override you listings.

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