Shipping Labels all of a sudden printing way too big.

[cleo3332]

Have printed shipping labels (4" x 6") on my dymo label printer for years.  All of a sudden, they are printing as big as a full page of 8.5" x 11" paper.  Have checked all of my settings, and everything is as should be.  Possible ebay glitch?

Anyone else encounter this problem?

[rose06110]

Exactly the same here…..so any help would be appreciated 

[rfmtm]

@rose06110  On the create label page look to the lower right where the current label format is shown.  Click on Change to select the correct size.

[romarin*]

That definitely helped on my computer, but I’m still stuck trying to print from my phone or iPad. There’s no way I can adjust the scale on those.

[rfmtm]

Changing the format on your computer should have corrected it on your phone, but if it hasn't post your problem on the mobile app board for additional help.

https://community.ebay.com/t5/Mobile-Apps/bd-p/iosapp