When checking out to pay there is a box to write a message. This is a crucial function used between buyers and sellers for personalized products such as engravings.
When I write a message that includes the plus symbol "+" and save the message, it DOES NOT show up.
This severely affects customized orders that needs a "+" sign in the message, resulting in headaches for the customer and seller and having to rectify the issue at an additional expense.
Can eBay developers please fix this, ASAP? And identify if this happens with any other special characters?
I've had an issue with orders as a buyer and seller several times in the last month now. I noticed this started happening around September to now.
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1 BEST ANSWER
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@wastingtime101 wrote:
eBay has a longstanding issue with symbols and punctuation marks (like quotation marks).
Can you get this escalated devon@ebay kyle@ebay as it's affecting orders, costing sellers and buyers time and money.
In the meantime @veteranprinting , even though it's a huge inconvenience, you might want to use eBay messaging to confirm personalization rather than relying on notes sent through the checkout page.
Hey @wastingtime101! We will get this sent over to the correct team to have them review and thank you for letting us know!
Devon,
@wastingtime101 wrote:
eBay has a longstanding issue with symbols and punctuation marks (like quotation marks).
Can you get this escalated devon@ebay kyle@ebay as it's affecting orders, costing sellers and buyers time and money.
In the meantime @veteranprinting , even though it's a huge inconvenience, you might want to use eBay messaging to confirm personalization rather than relying on notes sent through the checkout page.
Hey @wastingtime101! We will get this sent over to the correct team to have them review and thank you for letting us know!
Devon,
@wastingtime101 wrote:Yeah, that's what I was referring to above @a_c_green . eBay has never been able to handle the quotation mark. It always converts to HTML.
Punctuation marks are always a headache in text handling because several of them have special functions outside of their language roles. The ampersand, for example, is used to start an entity name (e.g. """), so in some situations, if you actually want to use an ampersand in text, you have to use the entity for an ampersand in order to get the ampersand itself to show up ("&"). It's as if the Department of Motor Vehicles decided to get into the programming business. 😁
Not that it matters here, but USPS.com has a total freakout if you're requesting emailed tracking updates and the recipient's name has an apostrophe in it (e.g. John O'Neill). It immediately (before you're even done typing in the Name field) turns the field outline to red and adds a somewhat incorrect red error message as well:
You can't proceed until you replace the offending apostrophe with a space instead. Interestingly, their code does accommodate ampersands or @ symbols in that field without complaining, such as for business names, I assume, but an apostrophe sends it into a tizzy. (It doesn't like a Plus sign there, either.)
That's interesting that you pointed that out about USPS. (Also, thanks for your input on ebay's messaging issue).
I also have an issue with USPS' website specifically when submitting their change of address form.
My wife has three words in her first name, and USPS will not allow more than one word in the first name field.
Now anytime she receives mail sent from USPS, it's addressed to 1/3 of her first name + last name.
And anyone USPS sells her data to we would know because they would address it the same way. 😂
Example:
