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Sending an invoice gives nothing but error message

Have been trying for over 2 hours. Called Ebay - the moron service person first couldn't find me on the account - that's a first in 5 years. Then they claim there is a technical issue on the account and try again in 3 hours. Really Ebay?? I can only hope the buyer got the checkout notice and pays without use sending an invoice. 

 

Customer service claims technical dept will look into it- I have had a hard time believing anything is going to get fixed. Already cleared all cache, etc. Nothing has changed. 

 

Anyone else having this problem ? Otherwise everything else seems to be working fine.  And I was able to send invoices early in the am . 

Message 1 of 7
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6 REPLIES 6

Re: Sending an invoice gives nothing but error message

I believe that there are at least a couple of different links for sending invoices; one through seller hub, and another through your old "sold" page. If one is not working, try the other.

 

https://www.ebay.com/help/fees-invoices/feesinvoices-getting-paid/issue-invoice-combining-payments?i...

 

Message 2 of 7
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Re: Sending an invoice gives nothing but error message

We've tried in the  manage Orders awaiting payment - this sends the error.  So does Manage all orders.

Where else is it possible to send an invoice? 

 

nothing is working ....

Message 3 of 7
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Re: Sending an invoice gives nothing but error message

Also tried in Sold and clicked "Send invoice". Still get this error. Hope it's fixed tomorrow. 

Message 4 of 7
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Re: Sending an invoice gives nothing but error message

I’m having the same issue. Keeps giving me an error message

Message 5 of 7
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Re: Sending an invoice gives nothing but error message

It might be worth posting on the Selling board, which is much more widely read than the Technical Issues board. If other sellers have run into the same problem, someone may have an alternate link or another suggestion worth trying.

Message 6 of 7
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Re: Sending an invoice gives nothing but error message

I get the same message all the time. It's definitely their (eBay's) problem. And extremely annoying! I end up contacting the buyer to let them know.

Message 7 of 7
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