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Sending an Offer Buyer Purchased Then Confusion about Payment

I have had 3 Buyers that were confused after Purchasing an item that I had send an offer for.

They were pressed to buy the same item again (even if there wasn't any available) and to pay.

The buyers were sometimes so confused that I had to cancel the order and made the item available again to buy (with the same lower price that I had offered).

-"Help I don't know if I cancelled this order..it had 2 on my site asking for payment so I cancelled one but hope I didn't cancel the other one .. sorry for the confusion..I accepted your offer and want to honor payment, please"

-"I’m sorry, but did I just pay for the wrong item? I went I my cart and payed but now I show one paid and one waiting for payment."

- "HI. I am already bought one but it is asking me to buy another. There isn't an option to buy a 2nd one but I keep getting emails sent to purchase and that I"ve committed to buy. Please help."

 

Seems like a glitch. Help Anybody? Where do I post this so someone can do something about it?

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