@3eyedfishcatcher wrote:
I did not save any examples as image issues have to be corrected right away to avoid selling issues. It would be nice to have a back up on your end as image related issues are rarely appeared to sellers through the thumbnails on the hub or old selling page. Right now you have ongoing issues with sellers using your partners listing services that when the listings are viewed the images are not displayed and in search results the images are just blacked out or are a generic image from the listing service. This is a real issue and a simple filter to alert sellers of missing pictures or corrupted images is a basic thing you can do on your end rather than take the stance that it would never happen and move the post. This is not a on going technical issue on my end as I said I fixed the issue and have not found more examples. I was merely suggesting a simple quick filter could be used to detect such problems and alert sellers for future updates. Thanks for making the improper decision to move the posting to a technical issue forum rather than leaving it where it was so that other users could weigh in on the idea and higher ups on your end could see the suggestion.
Hi @3eyedfishcatcher, I want to start out by clarifying that this post was moved because the topic you are discussing is unrelated to the Seller Update. Because it is not related to the Seller Update, it could not remain on the Seller Update board. Other members of the Community are still able to weigh in on the idea you are proposing here on the appropriate board, and feedback will be passed along to the appropriate teams. It was not our intention to give you the impression that we do not believe that this is happening or in any way indicate that this "would never happen". We are simply asking for examples so we can investigate this further.
Based on what you have shared, there seems to be an assumption that we are able to see a corrupted or lost image in a listing, and this is not necessarily the case. The filter you are asking for is likely not something we would be able to provide since we do not have the ability to automatically detect every instance of a photo disappearing or becoming corrupt. If something like this were possible, it would certainly be very complex and pose a significant investment to develop. The much simpler and cost effective solution is to identify why some photo issues are occurring in the first place and resolve that issue.
We would very much like to look into the technical issue you are describing if you can give some examples. You've stated that you have seen listings with photos that are not displaying properly, and if you can share the item numbers for those listings we can definitely dig into this with you.
