08-13-2018 06:22 PM
Sorry if there's a discussion about this somewhere else (I looked and didn't find anything). I have contacted eBay support three times by phone and several more times by email; agents forwarded this issue to tech support, and apparently it's fixed on their end, but I'm still having the issue, and I've pretty much hit a dead end with them.
When I search for certain products, relevant listings that I know exist on eBay don't show up. For example, if I search for "Dewalt DW745" in the search bar (this is a portable table saw), the top results I see are a bunch of parts and not the actual saw. Yet, if I go to google and type "Dewalt DW745 ebay", the top result takes me to an eBay page with a bunch of listings for this saw that weren't in the previous search results. Obviously these listings exist, but for some reason they don't show up when I use the search bar on eBay. At best, the saw will be in the "browse related" sidebar on the right side.
The same thing happens with the "Dewalt DW715" (a miter saw), and I'm positive that this issue exists for many other products as well.
Yes, I have tried clearing my cookies and cache, using another browser, logging out, and using another device. I get the same result.
In the attached image, the left is what I see when I search the Dewalt DW745S in the search bar, and the right is the page I get to through Google.
What I want to know is if anyone else is having this problem, or has an explanation for why this is occuring. I am an eBay affiliate and I want to be able to find the best listings to promote to my audience, but this is hard to do when the search results aren't showing everything properly.
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08-15-2018 03:43 AM
08-14-2018 04:45 AM
Your issue is not a techinical one. There is a reply on the Discussions > Buying & Selling > Bidding and Buying, board. Where you originally posted.
08-14-2018 05:17 AM
I'm not sure what the problem is......on the left, I see 2 saws so ebay is returning saws in addition to the parts.
Would also point out that the search on the left is for Dewalt 745s
The one on the right is for Dewalt 745
08-14-2018 05:20 AM - edited 08-14-2018 05:22 AM
No. You can see the listing for the Dewalt DW745S (not DW745) at the top on the right. When I search this model using the search bar, it doesn't appear ANYWHERE, whether at the top, at the bottom or some other page. In fact, it actually says there are 0 results (when there aren't), and they're showing some other listings. This is just one example out of many.
08-14-2018 04:25 PM
I've been having a similar experience with the iPhone mobile app (which I finally just uninstalled and quit using) for the past few weeks. My own search experience problems revolved around trying to find accounting dvds. How basic is this? On the desktop eBay site, I found plenty of what I wanted but always came up with zero matches when I was using the iPhone app and trying to conduct the same product search.
08-15-2018 03:43 AM