07-23-2024 06:43 AM
Whenever I try to search for something or use my saved searches I get way too many results that aren't specific to my query on my mobile device (iOS). I have tried signing in and out. Logging on with both app and mobile web, but searching for anything is pointless.
On computer, it seems fine.
07-24-2024 08:37 AM
I'm telling you everything is the exact same, it's so weird and I think this is what these other guys are experiencing. Just out of the blue all my search results come back with 50+ million. Same exact everything for my wife and I. I thought maybe I hit something or whatever by accident and I did not. Checked all her setting and mine, all the same. I called Ebay and they had no clue but was moving it to IT. Weirdest thing I've ever seen. I'll try the saved search thing now and let you know
07-24-2024 08:48 AM
Just tried the saved search thing and mine pulls up 52 Million and hers pulls up 2,000.
07-24-2024 08:53 AM
I'm telling you everything is the exact same, it's so weird and I think this is what these other guys are experiencing. Just out of the blue all my search results come back with 50+ million. Same exact everything for my wife and I. I thought maybe I hit something or whatever by accident and I did not. Checked all her setting and mine, all the same.
I do not doubt your observations, but I still think that it is more likely that there is some difference between the two situations -- a setting, or else something in the history (cache or data).
You seem to be in a unique position of having two devices with the same version of the app installed, where one works and one does not. Unless there is a hardware difference causing this -- which seems unlikely -- then the difference is something in the software or settings. It might be worth trying to clear cache and data only on the device having problems, to see if that makes a difference. [Probably not, or someone else having the problem would have discovered that by now.]
Or possibly try to uninstall, restart your device and then reinstall the app.
I would not mess with the device that is working, in case you inadvertently update something and cause that to stop working. But for the device that is not working, it might be worth it to try some stuff.
07-24-2024 08:57 AM
I have deleted the app and reinstalled it multiple times already. Is there a way to clear the cache on the app or do I do it on my entire phone? Ebay guy couldn't figure it out , I was on with him for an hour.
07-24-2024 09:03 AM
I have deleted the app and reinstalled it multiple times already.
A full device restart in between the uninstall of the eBay app and the reinstall should ensure that the app performs a clean installation with nothing from the previous installation left over.
07-24-2024 09:48 AM
This didn’t work for me. I’ve done that a few times.
07-24-2024 09:19 PM
Yes am dealing with the same issues. If anyone finds out information please share
07-25-2024 12:47 AM
Same here. It was working fine yesterday (Tuesday). Now today I’m getting between 50-70 million non specific results. I have tried every suggestion on here so far, and have the most updated version of the App on my iPhone.
Has anyone wondered if this could be a hack with the National Convention having started today?? Timing just seems to be kind of suspicious if you ask me. I could be totally off, but with everything else that’s been going on as of late, who knows?
Hopefully they’ll have a fix soon.
07-25-2024 08:22 AM
Same problem here as well. Reported it numerous times using the shake your phone to report it. Running iOS 17.5.1 and eBay app version 6.168.0.2 .
The Recommended section at the top seems helpful but it isn’t since it doesn’t show individual listings, then I get 51 million listings to look through.
Anyone from eBay actually looking into this?
07-25-2024 08:26 AM - edited 07-25-2024 08:27 AM
07-25-2024 08:29 AM
Supposedly they sent it to their IT department based of my discussion 3 days ago. Still no updates regarding this issue.
07-25-2024 09:43 AM
I am having b the same issue. Search for Lou Brock signed Topps and you get 52 million unrelated results.
07-25-2024 11:43 AM
Have you called ebay?
07-25-2024 04:28 PM
Same issue. Started tonight(Thursday) and I too am at Nationals. Yikes!
07-25-2024 04:52 PM
Same issue with me. it started tonight and I have cleared all memory and data. results have nothing to do with search and 52 million results that have nothing to do with search.