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Search Not Working on Mobile Correctly

Whenever I try to search for something or use my saved searches I get way too many results that aren't specific to my query on my mobile device (iOS). I have tried signing in and out. Logging on with both app and mobile web, but searching for anything is pointless. 

On computer, it seems fine. 

Message 1 of 41
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40 REPLIES 40

Search Not Working on Mobile Correctly

I'm telling you everything is the exact same, it's so weird and I think this is what these other guys are experiencing.  Just out of the blue all my search results come back with 50+ million.  Same exact everything for my wife and I.  I thought maybe I hit something or whatever by accident and I did not.  Checked all her setting and mine, all the same.  I called Ebay and they had no clue but was moving it to IT.  Weirdest thing I've ever seen.  I'll try the saved search thing now and let you know

Message 16 of 41
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Search Not Working on Mobile Correctly

Just tried the saved search thing and mine pulls up 52 Million and hers pulls up 2,000.  

Message 17 of 41
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Search Not Working on Mobile Correctly

I'm telling you everything is the exact same, it's so weird and I think this is what these other guys are experiencing. Just out of the blue all my search results come back with 50+ million. Same exact everything for my wife and I. I thought maybe I hit something or whatever by accident and I did not. Checked all her setting and mine, all the same.

 

I do not doubt your observations, but I still think that it is more likely that there is some difference between the two situations -- a setting, or else something in the history (cache or data).

 

You seem to be in a unique position of having two devices with the same version of the app installed, where one works and one does not. Unless there is a hardware difference causing this -- which seems unlikely -- then the difference is something in the software or settings. It might be worth trying to clear cache and data only on the device having problems, to see if that makes a difference. [Probably not, or someone else having the problem would have discovered that by now.]

 

Or possibly try to uninstall, restart your device and then reinstall the app.

 

I would not mess with the device that is working, in case you inadvertently update something and cause that to stop working. But for the device that is not working, it might be worth it to try some stuff.

Message 18 of 41
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Search Not Working on Mobile Correctly

I have deleted the app and reinstalled it multiple times already.  Is there a way to clear the cache on the app or do I do it on my entire phone?  Ebay guy couldn't figure it out , I was on with him for an hour.

Message 19 of 41
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Search Not Working on Mobile Correctly

I have deleted the app and reinstalled it multiple times already.

 

A full device restart in between the uninstall of the eBay app and the reinstall should ensure that the app performs a clean installation with nothing from the previous installation left over.

Message 20 of 41
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Search Not Working on Mobile Correctly

This didn’t work for me.  I’ve done that a few times. 

Message 21 of 41
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Search Not Working on Mobile Correctly

Yes am dealing with the same issues. If anyone finds out information please share 

Message 22 of 41
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Search Not Working on Mobile Correctly

Same here. It was working fine yesterday (Tuesday). Now today I’m getting between 50-70 million non specific results.  I have tried every suggestion on here so far, and have the most updated version of the App on my iPhone. 

Has anyone wondered if this could be a hack with the National Convention having started today?? Timing just seems to be kind of suspicious if you ask me. I could be totally off, but with everything else that’s been going on as of late, who knows?

 

Hopefully they’ll have a fix soon.

Message 23 of 41
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Search Not Working on Mobile Correctly

Same problem here as well. Reported it numerous times using the shake your phone to report it. Running iOS 17.5.1 and eBay app version  6.168.0.2 .

 

The Recommended section at the top seems helpful but it isn’t since it doesn’t show individual listings, then I get 51 million listings to look through.

 

 


Anyone from eBay actually looking into this? 

 

Message 24 of 41
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Search Not Working on Mobile Correctly

kyle@ebay Any chance you can have someone look at this? Got your name off the pinned thread but that hasn’t been updated in over a month.

Message 25 of 41
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Search Not Working on Mobile Correctly

Supposedly they sent it to their IT department based of my discussion 3 days ago.  Still no updates regarding this issue.

Message 26 of 41
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Search Not Working on Mobile Correctly

I am having b the same issue. Search for Lou Brock signed Topps and you get 52 million unrelated results.

 

Message 27 of 41
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Search Not Working on Mobile Correctly

Have you called ebay?

 

Message 28 of 41
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Search Not Working on Mobile Correctly

Same issue.  Started tonight(Thursday) and I too am at Nationals.  Yikes!

Message 29 of 41
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Search Not Working on Mobile Correctly

Same issue with me. it started tonight and I have cleared all memory and data. results have nothing to do with search and 52 million results that have nothing to do with search. 

Message 30 of 41
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