Comics-scifi_collectibles Volunteer Community Mentor
I had a buyer return an item with an eBay-provided label on 3/18. For some reason, USPS has made a mistake and the package has been ping-ponging around different distribution centers around the country, but that's a separate issue.
However, because of that, it's now 11 days since the package was dispatched, and eBay thinks the return should've already been delivered by now, so I've received several prompts and an email to refund the buyer, even though the package is not back.
Some CTAs even explicitly say 'Return Delivered', but clicking through to tracking then shows 'The item should already have been delivered.', and the progress bar has 'Delievered' filled in, when obviously that's not the case according to tracking.
According to the CTAs and the email I received, I'm expected to issue a refund by 3/28, even though the tracking clearly shows that the package has not yet been delivered as of 3/29.
In the screenshots below, I've anonymized any personal information.
@nicholas_knacks I recommend contacting customer service on eBay for Business on FB and ask them to extend the time period for when you have to refund since you do NOT have the item back yet.
https://www.facebook.com/eBayForBusiness The agents are more experienced on FB. You leave a private message and they will verify your account before assisting you.
