Hello everyone
I have been working on eBay since 1019 and I have 1013 positive feedbacks 100% and I have more than 6300 items sold on the eBay platform
My account has never been subjected to any kind of restrictions or bans, I pay my financial obligations to the store regularly, and I always maintain an excellent relationship with customers, but on 10/12/2024 I received a message from eBay stating that my account has been restricted, all my active listings have been removed, and my money has been put in hold due to the BBE rate in my account rising to 10.3%, which eBay considers higher than the market average, and the decision was implemented immediately.
But this decision is unfair and illogical for several reasons, which are:
Firstly/ There was a technical problem in my account on the BBE page where the Next Evaluation Cycle date was showing 31/12/2099, and this problem continued to appear until my account was restricted. The appearance of 2099 in my account made me feel at first that there was no upcoming evaluation, due to the long period of time, but then I felt worried and contacted eBay customer service regarding this problem. The eBay employee acknowledged the existence of a technical glitch and told me that he would solve it, but unfortunately this problem was not solved until my account was restricted.
The appearance of the next evaluation date 2099 in the BBE list in my account caused me confusion and lack of understanding of the evaluation in general and was a major reason for the high BBE rate in my account.
It is not reasonable that eBay would punish me for a BBE rating that has a technical error, and I have already reported it.
Secondly/ My account was restricted due to only four orders (2 orders) The order was cancelled due to the customer’s address not being clear. It is not possible for me to ship an order to a customer whose address is not clear, knowing that I contacted the customer before the cancellation and informed him that his address was not clear, but he did not respond, which forced me to cancel. (2 orders) Return request. I dealt with them by sending a return shipping label, where the customer returned the item and I refunded their money without any problems. Note that one of the customers who opened a return request, his goal was only to recover the money without any defect in the item, and I sent a report to eBay in this regard, but they did not care. The reason why my account's high BBE rating was affected by only four orders is that during the evaluation cycle in which my account was restricted, I had only 39 orders, due to my being on leave (time AWAY ) for a long period due to the war in my country, as my account is an Israeli account, and we had previously informed eBay since the beginning of the war in 2023 that it sympathizes with us due to the war conditions and that the defects in our accounts will not be calculated, but this did not happen and eBay restricted my account without fault. I contacted eBay customer service more than once via chat and messages, and explained everything to them, but to no avail. eBay treats me as if I am a new user on the platform and does not appreciate my work period with them for more than 5 years. Sometimes they tell me to wait for a message from them so that I can appeal the restrictions and restore the selling privileges in my account, and other times they say the opposite and that this restriction is permanent. I feel that eBay customer service employees do not have complete information on this subject. But I found the following article while researching eBay's policies regarding CBT Dashboard:
. What should I do if my account has been restricted due to its performance issues? Will the action be removed if my INR% improves in the next evaluation cycle?
"eBay will still evaluate the INR% of your accounts as long as there are eligible transactions. The restriction will be removed automatically once your INR% is lower or on par with the market average in the subsequent evaluation periods."
I can understand from this article, when the orders with defects are out of the upcoming evaluation circle and I have orders that are eligible for evaluation, and the BBE rate in my account is less than or equal to the market average, the restrictions on my account will be removed automatically,
Is there anyone here who can provide me with any useful information regarding this matter?
I will attach
The message of restrictions
Pictures of my account and my total sales and feedback
A picture showing the technical error in my account
A picture of the eBay message regarding the technical error
A picture of the eBay policy regarding removing restrictions
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