Reporting issues related to the ongoing technical issue with Item Specifics

[community_team]

This thread is dedicated to reporting issues related to the ongoing technical issue with Item Specifics. Please share details including screenshots, steps to recreate, etc. This thread is not meant to be a place for in-depth discussion of the situation, but to be a  place for you to provide us detail into what you're seeing so we can pass this on to the appropriate teams.

Please know that off-topic discussions in this thread will be moved to their own threads. 

For the most recent updates on this issue please review the Announcements Board.

[edwardian-dreams]

Trying to create a listing on the app, NO SIZE SPECIFIC

Only by ACCIDENT by being on the website version did I find that if you type in SIZE TYPE first the SIZE specific magically appears

This is not obvious in the app! See pics

[emmie110]

There is a serious glitch with the checkout system. I know this is not Item Specifics, but this seems to be the place that ebay wants problems dropped. 

I have been trying to checkout since yesterday with 7 items. I see them all in the cart, when I go to checkout, 1 or more just disappear.  

No, these items are not out of stock or sold to other buyers. I went back to the listings and checked (one specifically is a multi quantity item).

The items that disappear, will change. If I go back to my cart and try again. Before I click checkout again, I might click 'save for later', but then add it right back to cart. Then go to checkout, and a different item, or 2, disappears.  

This is not a managed payment issue because it happens before I even chose a payment method.  

I'm a seller and if I'm frustrated by this, I can only imagine how our customers feel as they give up and go to another platform.  And I still haven't checked out. I want to checkout over $100 to use my deferred interest financing. That is 6 sellers not getting sales that otherwise would have.  Ultimately, I'll have to remove items from my cart that were only there to get me to $100 that I don't really need. 

I've disabled my adblocker and I've tried another computer, this is ebay's glitch and it is costing us all customers and sales.  I have filled out the checkout feedback 3 times now, but I'm not sure anyone is looking at that with urgency.  

[mam98031]

---

@emmie110 wrote:

There is a serious glitch with the checkout system. I know this is not Item Specifics, but this seems to be the place that ebay wants problems dropped. 

I have been trying to checkout since yesterday with 7 items. I see them all in the cart, when I go to checkout, 1 or more just disappear.  

No, these items are not out of stock or sold to other buyers. I went back to the listings and checked (one specifically is a multi quantity item).

The items that disappear, will change. If I go back to my cart and try again. Before I click checkout again, I might click 'save for later', but then add it right back to cart. Then go to checkout, and a different item, or 2, disappears.  

This is not a managed payment issue because it happens before I even chose a payment method.  

I'm a seller and if I'm frustrated by this, I can only imagine how our customers feel as they give up and go to another platform.  And I still haven't checked out. I want to checkout over $100 to use my deferred interest financing. That is 6 sellers not getting sales that otherwise would have.  Ultimately, I'll have to remove items from my cart that were only there to get me to $100 that I don't really need. 

I've disabled my adblocker and I've tried another computer, this is ebay's glitch and it is costing us all customers and sales.  I have filled out the checkout feedback 3 times now, but I'm not sure anyone is looking at that with urgency.  

---

@emmie110 

What type of device are you using?  I ask just for a better understanding.  I've been seeing this type of complaint more and more on the threads.  Buyer's notifying sellers that no matter what they do they can't check out.

FYI, during the payment process, the buyer doesn't see if a seller is in MP or not.  About the only way you will know that as a buyer is that they allow a couple more payment types than most sellers.

[emmie110]

I've tried checking out on 2 different Windows 7 computers, both using chrome. My ebay app on my android phone isn't working right and I haven't been using it. I guess I'll try to delete and reinstall that and see if the app checkout shows all my items. It's pretty sad that buyers are having to contact sellers about ebay's checkout glitches. Most sites have a chat window at checkout to help buyers with issues getting checked out. That is the most important customer service needed IMO. It would give ebay quick knowledge of checkout problems.

[1tuna]

I feel sorry for all the extra work that ebay has caused sellers,the item specific thing has not bothered me a bit.what has bothered me is the support for chrome.I have not been able to amend an invoice thru chrome for the last 4 months,there is an official tech ticket open for it.I have tired of mentioning it.

just remember,ebay has your back,they gave you your own dedicated forum to talk about how messed up things are

I am sure you feel better already just knowing that ebay is working on it

ebay says if you have found a workaround then its not really a problem now is it?

vintaevixen ftl™

[ictksdeals]

Hello,

I have several items where I updated the recommended item specifics several times but the updates dont stay. I get a confirmation of the saved changes each time. This is still happening today. 

[gran]

Thank you. I hope they get all this corrected soon!

[chadsgirl44]

Continue to have error alerts when bulk editing when all of the information was provided in original listings and have not transitioned to new updates. Again has to manually edit 17 items for the following in the shoe category: Color, Type, Size, heel size. In clothing, had to manually re-fill in: color, size.

[tiasmenagerie]

Hello, my seller hub was fixed for a few days, but now at some point this past weekend, it is broken again. It continually shows zero sales and my totals are off once more.  

Thank you for your attention.

[thenetbazaar]

Today 11/4 ran into an issue bulk editing.  9 items would not bulk edit because of errors.  I noted all are in this Baby and Toddler category in the SEASON item specific.  It says only one season is allowed.  But only one was in the field.  I managed to figure out that if I went into the field then went into other fields close to it causing it to update and save the error went away.  happened only on this category and any season that was in there.  Changing or removing the season did not help.

[dogsrus3]

In scarves under Type dropdown....I can choose any kind of "wallet" I want except most scarves aren't wallets.  Grrrr.  We should be getting paid to alert you to these mistakes.  

[millcreekrescue909]

Amen to that!

[beyondthetreeline]

It just gets worse. I don't see anything improving. Oh that's okay, holiday season almost here. What were they doing all summer?

[dragonzz7]

I had a sale start this morning. On the individual listings, the new sale prices show. But Markdown Manager only shows 82 listings in the sale, not 500. Not sure how to fix it. Thanks

[Anonymous]

Cannot send a counter offer. I can accept offers, but if I try to send a counter offer, after I enter the counter offer amount it loops me back to the original offer giving me the option to accept the original offer or send a counter offer. Try to send a counter offer again, same results. Over & Over & Over again for hours.