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Purchase history disappears

today on desktop using chrome my purcase history is gone.. but on mobile app i can see then.

Message 1 of 9
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8 REPLIES 8

Purchase history disappears

@albert314 

 

The default view of the Purchase History page on the desktop site is "the last 60 days", so if your transactions are older than that, you will need to change the "show items from" pulldown menu at the top of the "orders" section to the current calendar year (previous two years are also available to view).

 

The app operates a little differently, so it may show you older transactions by default, but some may be greyed out and not viewable if the listings have since expired.

Message 2 of 9
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Purchase history disappears

No, like literally the entire history is missing from the web site. just says "Sorry, we couldn't complete your request. Try again later."  They are still there in the mobile app tho, this is annoying and just evidence of ebay not being aware of their own issues.

Message 3 of 9
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Purchase history disappears

@wizkid87 

 

I have run into a user who had a similar problem -- apparently the user was told by eBay that the problem might be related to a very large number of transactions in a very short period of time.

 

If the Purchase History page fails to load, here are two alternative links that have some of the same information and may work better:

 

https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&currentpage=MyeBayNextAllBuying#myRCP313_hm

 

https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&NewPeriod=CustomCurrentYear&SubmitAction.ChangePerio...

Message 4 of 9
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Purchase history disappears

@fbcr 

 

Is anyone else's History not showing in eBay?

 

You are not the only one with this issue, it seems. See the previous message for some alternate links as a workaround.

 

Another user suggested signing in to ebay.ca to check Purchase History there.

Message 5 of 9
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Purchase history disappears

I spoke with Tech support, and he also saw that my purchase history is missing on his end. so he is going to make a ticket to get that fixed!! 

Message 6 of 9
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Purchase history disappears

HI, yes your right. today all is back to normal. 🙂
Message 8 of 9
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Purchase history disappears

Hello guys,

 

just an update. after 24hrs my purchase history is back. 🙂

Message 9 of 9
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