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Promoted rate dialog box broken on listing page

The listing page has apparently been updated as evidenced by the new photos dialog box.  That works, but the dialog box where you input the desired % for your promotion does not allow you to enter a value with one digit (i.e. you can't enter 9% or lower).  I had to list the item without promotion and then change it after the fact.

Message 1 of 16
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15 REPLIES 15

Promoted rate dialog box broken on listing page

Try using a leading zero to enter a one digit rate.

Message 2 of 16
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Promoted rate dialog box broken on listing page

I did, that did not work

Message 3 of 16
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Promoted rate dialog box broken on listing page

@jkramer2 what I'm seeing is that there appears to be a display issue where it's not showing the digits as you type and/or if you type 3 digits it shows it partially cut off, but if you put in a single digit and then click out of that window, it does correctly show that single digit as the ad rate.

Message 4 of 16
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Promoted rate dialog box broken on listing page

Thanks, I will mess around with it.

Message 5 of 16
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Promoted rate dialog box broken on listing page

That did not work for me.  In the listing itself, no matter what I did it would default to
Ebay's suggestion.  I had to turn off Promoted Listings for each one I did, then go to my Active Listings and edit them individually from the list there.

Message 6 of 16
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Promoted rate dialog box broken on listing page

@sunset-painter  it was strange when I did it, you still have to delete the suggested rate from the box even though once you click in the box it seems like it's blank. Then type in the rate and even though it doesn't show the number as you're typing, click outside of the box once you've put in the number you want and it's there.

 

Here's a gif of what it looked like when I did it in Chrome, but I totally understand other browsers may be different and/or this may not work for others.

 

 

 

plerrorgif.gif

Message 7 of 16
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Promoted rate dialog box broken on listing page

Looks like there might be another report of this same issue here:

 

https://community.ebay.com/t5/Selling/Ad-Rate-Input-Field-Glitchy-When-Making-New-Listing/m-p/346491...

 

devon@ebay kyle@ebay  can you get this reported to the appropriate team please?

Message 8 of 16
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Promoted rate dialog box broken on listing page


@valueaddedresource wrote:

Looks like there might be another report of this same issue here:

 

https://community.ebay.com/t5/Selling/Ad-Rate-Input-Field-Glitchy-When-Making-New-Listing/m-p/346491...

 

devon@ebay kyle@ebay  can you get this reported to the appropriate team please?


Hey @valueaddedresource! We will be sure to have this reported over to the Product team. 

Devon,
eBay
Message 9 of 16
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Promoted rate dialog box broken on listing page


devon@ebay wrote:

@valueaddedresource wrote:

Looks like there might be another report of this same issue here:

 

https://community.ebay.com/t5/Selling/Ad-Rate-Input-Field-Glitchy-When-Making-New-Listing/m-p/346491...

 

devon@ebay kyle@ebay  can you get this reported to the appropriate team please?


Hey @valueaddedresource! We will be sure to have this reported over to the Product team. 


Thanks devon@ebay ! Just for an additional point of reference - it seems possible this issue with the ad rate box may have been introduced at the same time as changes to the image and video upload process were brought back.

 

Yesterday when I captured that gif of the ad rate issue, I had noticed the image upload section was different as well, like the OP, and others have since also confirmed they are seeing these image upload changes that had been tested back in April are now back in the listing form.

 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/No-option-to-rearrange-pictures/m-p/34649...

 

https://community.ebay.com/t5/Selling/Listing-tool-update-causes-3x-more-clicks-to-remove-all-pics-a... 

 

It's not a definitive connection by any means, but could be useful to mention to the Product team as it might point them in the right direction.

Message 10 of 16
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Promoted rate dialog box broken on listing page

It does not work on iPad.

 

Message 11 of 16
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Promoted rate dialog box broken on listing page


@valueaddedresource wrote:

Looks like there might be another report of this same issue here:

 

https://community.ebay.com/t5/Selling/Ad-Rate-Input-Field-Glitchy-When-Making-New-Listing/m-p/346491...

 

devon@ebay kyle@ebay  can you get this reported to the appropriate team please?


Hey @valueaddedresource! The Product team just let me know that this should be back to working as intended.  

Devon,
eBay
Message 12 of 16
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Promoted rate dialog box broken on listing page


devon@ebay wrote:

@valueaddedresource wrote:

Looks like there might be another report of this same issue here:

 

https://community.ebay.com/t5/Selling/Ad-Rate-Input-Field-Glitchy-When-Making-New-Listing/m-p/346491...

 

devon@ebay kyle@ebay  can you get this reported to the appropriate team please?


Hey @valueaddedresource! The Product team just let me know that this should be back to working as intended.  


Thanks devon@ebay ! I just checked it in a draft and it does appear to be back to working correctly now. 👍

Message 13 of 16
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Promoted rate dialog box broken on listing page


@valueaddedresource wrote:

Thanks devon@ebay ! Just for an additional point of reference - it seems possible this issue with the ad rate box may have been introduced at the same time as changes to the image and video upload process were brought back.

 

Yesterday when I captured that gif of the ad rate issue, I had noticed the image upload section was different as well, like the OP, and others have since also confirmed they are seeing these image upload changes that had been tested back in April are now back in the listing form.

Did you also notice @valueaddedresource the odd formatting issue that popped up a couple days ago where the weight field has misaligned entry boxes?

 

 

Point of reference: it's happening in Safari but not Firefox on Mac. I don't have a PC to check.

 

Didn't bother reporting since it does not affect function; mentioning only to confirm eBay's been making changes to the listing form this week.

 

listingform-packageinfo.png

Message 14 of 16
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Promoted rate dialog box broken on listing page


@wastingtime101 wrote:

@valueaddedresource wrote:

Thanks devon@ebay ! Just for an additional point of reference - it seems possible this issue with the ad rate box may have been introduced at the same time as changes to the image and video upload process were brought back.

 

Yesterday when I captured that gif of the ad rate issue, I had noticed the image upload section was different as well, like the OP, and others have since also confirmed they are seeing these image upload changes that had been tested back in April are now back in the listing form.

Did you also notice @valueaddedresource the odd formatting issue that popped up a couple days ago where the weight field has misaligned entry boxes?

 

 

Point of reference: it's happening in Safari but not Firefox on Mac. I don't have a PC to check.

 

Didn't bother reporting since it does not affect function; mentioning only to confirm eBay's been making changes to the listing form this week.

 

listingform-packageinfo.png


Thanks @wastingtime101 ! I didn't notice that but it's not like that for me today so I'm guessing either it didn't impact pc/Chrome or they fixed it along with the ad rate box.

Message 15 of 16
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