Product hasn't arrived

[lalamarie]

My shoes have never arrived. No tracking number provided. Whenever I try to report it, the screen says there is a technical problem. When will this glitch be resolved so I can report this?

Thanks,

lala

[eburtonlab]

If you are attempting to start an "item not received" case using a browser and getting a "technical hiccup" error:

Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. At least three users have indicated that they were able to successfully start an "item not received" case through the app when the browser link gave that error message.

[wastingtime101]

Hey @lalamarie, hopefully the app worked for you. If it didn't you can contact customer service through chat or callback here:

https://www.ebay.com/help/contact_us?id=4002&st=10

Ask them to add your account to ALERT14812 (that's the tech ticket number for this problem) and they can also assist you with filing the claim.

[soh.maryl]

We've just been recently informed by @devon of eBay that there is a "ticket" open on this very issue.

That means it should be fixed soon.  Try again later please.  

[soh.maryl]

We've just been informed today that there is a "ticket" open for this very problem.  Would advise the OP to wait awhile and try again.  Maybe Devon of eBay will let us know when the problem has been resolved.