this is to everyone on this thread:
I think it easy to find this section on community boards confusing and frustrating
when Ebay itself posts misinformation / contradictory on the top of the main page of this board:
"About this Board
When you experience a technical issue on eBay, we want to know.This board is monitored by staff and experts from the Community."
When we have no ability like other large websites to write in and report technical difficulties directly to a tech dept or get a tech on the phone to work with us on our individual accts it makes it very difficult. Further, there is no willingness for ebay to post in a simple systems update area actual difficulties in real time people are having so we all dont waste time calling in. I had suggested this to ebay over 5 years ago - its not rocket science, unless they dont want to admit the volume of errors. In the last 2 days I waisted 2 hours on 2 phone calls trying to resolve issues that could have been handled in 5 minutes each. My first was a listing issue that the rep was not aware because of language/knowledge barrier of something might that have been reviewed prior to listing. The review was unwarranted because the piece did not come from the country / source in question and was incorrectly flagged and had to be manually processed. Then last night it took 1 hr instead of 5 minutes because the voice prompt system sent me to the wrong department - he wouldnt forward the call to the correct one until I insisted I speak to them directly after he said they couldnt help me - finally I got someone on the phone about this previously reported situation (due to website malfunctions) that explained they had no way to correct it except for me to wait 90 days for no tracking showing because of UPS supposedly failing to scan a package when Ebay has deliberate disconnects with their platform now & ebay data/ ups label malfunctions on their side and I am being punished for it. At the end of the phone call finally the rep disclosed that in fact other members are having problems with UPS and that I am not alone... I had already reported the various problems to both companies over 3 weeks ago. It would have been much easier if the rep had acknowledged the difficulty up front, read through my notes and history and had department head make this a priority & get this fixed and so many of us need to use UPS shipping and this is going to wreak havoc.
My point is that some of us were under the impression that Ebay staff reads this and acted on it... or at minimum it can be used to let others know there are technical problems. Many cannot be fixed by community board members nor should they be. When we had massive problems back in the spring finally someone from Ebay came on and finally the depth of the problems were acknowledged by leadership.
I appreciate everyone that has been supportive and given constructive advice here - we are all swimming in the same ocean !
