Problems with Items "Awaiting Shipping" page

[professional_eagle_parts]

Just today had an issue when looking at my "awaiting shipment" page.  Six items showed up that were shipped and delivered months ago.  These all have tracking numbers and I even received positive feedback from the sale.

I try to delete and mark as shipped and these items will not go away.  I have been selling for years and this is the first time I had an issue with this page.

Anyone else have this problem or have solution?   Thanks.

[donsdetour]

Try archiving them.

[1q2w3epel]

Yes, it just started a few days ago for me.  I think it may move itself after the shipment is in the hands of USPS for me as I am beginning to see some now moving to shipped orders.

They used to move immediately following the label/postage printing.

[professional_eagle_parts]

Definitely an issue with Ebay going on.  I printed a UPS label last night and tracking was uploaded.  This is on PC and not on app.

This morning everything was fine said shipped with tracking number.

Just a few minutes ago this same item showed up in my "awaiting shipment" page and said there is no tracking number.   I had to copy it from the UPS label and enter manually.  Never had to do that ever.

Ebay needs to investigate as customers are going to be upset if their tracking number disappears and I am going to get confused with items randomly going in and out of my awaiting shipment page.

[stuff4divas]

@professional_eagle_parts 

i'm on a mac pc and it has never done that to me, fingers crossed

[donsdetour]

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@professional_eagle_parts wrote:

Definitely an issue with Ebay going on.  I printed a UPS label last night and tracking was uploaded.  This is on PC and not on app.

This morning everything was fine said shipped with tracking number.

Just a few minutes ago this same item showed up in my "awaiting shipment" page and said there is no tracking number.   I had to copy it from the UPS label and enter manually.  Never had to do that ever.

Ebay needs to investigate as customers are going to be upset if their tracking number disappears and I am going to get confused with items randomly going in and out of my awaiting shipment page.

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Such was an issues some time ago: seems it has cropped up again.

The Original posters problem is it even shows delivered and still shows awaiting shipment. 

Had such also in the past and the only way to get em off the list was to archive the things.

eBay is being a bit wonky (glitches) as the norm it seems

Folks best be checking the mess to see if they will have to enter tracking manually again....

[partempire]

I'm having the same issue. Shipped items are still showing up in AWAITING SHIPMENT, even though the tracking number is visible right there.

What's worrying me more is that my sales have absolutely tanked since this issue started. Unsure if the two are connected. Is anyone else seeing a 50% or more drop in sales since this issue started? Or is it just the recession creeping in.

[jasmen@ebay · Accepted solution]

Hi @professional_eagle_parts this is a known issue on our end, we're working on getting it resolved ASAP. Continue to process your orders like normal!