Problem accessing other lists - eg. Wish list - gift list

[eburtonlab]

@740ilfan

@quarnbe

I have seen a couple of instances repored on the Member-to-member boards, and run into this issue myself just recently.

When using the Watch List page to navigate to other lists using the Watchlist dropdown menu in Firefox or Chrome, clicking on any part of the dropdown, *including the scroll bar* causes the dropdown to close. This makes it difficult to select some lists if you have more than four, as only the first four are shown by default and the rest are hidden and require scrolling to access.

Workarounds include using a scroll-wheel mouse -- hover the cursor over one of the list names, and use the wheel to scroll down the list. If you don't have a scroll-wheel mouse, you can use the "tab" key on your keyboard to step through the list.

It's also possible to step through the list by clicking just below the scroll bar slider location, and then opening the dropdown again (and again).

The dropdown seems to be working as intended in the Microsoft Edge browser, at least for me.

From reports, this seems to have started some time around 10/19.

[740ilfan]

Great information to try - I was using Chrome as the search engine to get to my eBay - 

Thanks for the help - I will give your suggestions a try and if all fails then use maybe Firefox and see if it occurrs there.  

This issue only started on Friday morning USA Pacific time.

Your suggestions have been the best so far - so I greatly appreciate your help

Cheers

John

[740ilfan]

You are the man - was able to scroll down list using the "Tab" key
Regards
John

[electrodoc]

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@eburtonlab wrote:

@740ilfan

@quarnbe

Workarounds include using a scroll-wheel mouse -- hover the cursor over one of the list names, and use the wheel to scroll down the list. If you don't have a scroll-wheel mouse, you can use the "tab" key on your keyboard to step through the list.

It's also possible to step through the list by clicking just below the scroll bar slider location, and then opening the dropdown again (and again).

The dropdown seems to be working as intended in the Microsoft Edge browser, at least for me.

From reports, this seems to have started some time around 10/19.

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This only works if you have the dropdown to start with.  Most member's complaints is that the box has been replaced by a simple "add to watchlist" check box.

[eburtonlab]

@electrodoc

This only works if you have the dropdown to start with.  Most member's complaints is that the box has been replaced by a simple "add to watchlist" check box.

The dropdown with the links to other lists is only on the actual Watch List page (not the Summary or Bidding page), when you click on the large heading that says "Watchlist".

https://www.ebay.com/myb/WatchList

The "Add to watchlist" link is on individual item pages. If you see a text link rather than a dropdown, try opening

another tab, going to ebay.com and signing out of eBay using the link at the upper right where it says "Hi Firstname!", then signing back in. Then go back to the item page tab and refresh the page. You should see the "Add to Watchlist" dropdown that lets you choose other lists.

[electrodoc]

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@eburtonlab wrote:

The "Add to watchlist" link is on individual item pages. If you see a text link rather than a dropdown, try opening

another tab, going to ebay.com and signing out of eBay using the link at the upper right where it says "Hi Firstname!", then signing back in. Then go back to the item page tab and refresh the page. You should see the "Add to Watchlist" dropdown that lets you choose other list.

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I SHOULD, BUT I DON'T.   I  do know what I'm doing but apparently eBay doesn't.  3 different PCs, 3 different OS, 4 different browsers all have exact same results.  The dropdown has been replaced with "add to watchlist".  Sometimes it's there on eBay au or uk and sometimes not.  I'm not changing a thing at my end, so obviously eBay is turning the feature off and on.  Caught in the act.

And where the lists links were along the left edge is now just junk ads I have zero interest in.  I have yet to click on a single one.  We all hate being bombarded with this sort of useless advertising and research has shown that we long ago learned to ignore it, yet eBay somehow thinks it is doing them (not us) some good. 

Yes, there is a little known workaround to get to my lists, but why should I jump through hoops to buy stuff from a site that ignores my problems?

Why is it that eBay can bombard me with reminder emails to buy stuff but has yet to ever send me an email advising me about site changes and how they work? 

And why do PMs on Facebook requesting assistance with problems result in nothing but denials and accusations the issues are all my fault when I know they aren't?  That's about the best way I know of to drive away customers!

If eBay really wanted to improve sales, they could do it through adding a live chat feature to their help page or training their telephone CS agents to actually do something instead of using the lie of the day.  eBay should restore pages like My Purchases to a single, comprehensive page instead of half a dozen useless ones and fix the bugs that users fill this forum complaining about.  Hundreds of user complaints about this one issue alone later, eBay still has done nothing.  My guess is that most users don't know about this forum (or care enough if they do) to post the same complaint, so there must be thousands of users with the same problems who are buying less because it's harder to do.

In September of 2017, eBay posted an acknowledgement of this problem on this forum claiming it was, "an experiment in improving the user experience" and the problem would be rectified soon.  Whatever **bleep** that executive was selling never happened, so here we are over a year later still crying out in the forest.

This forum and Facebook are full of complaints about the useless "improvements" eBay keeps making to a web site that once worked just fine.  Virtually all those complaints include statements that they are buying less and shopping elsewhere more.  

Instead of denying they have glitches and trying to outsmart their members, eBay should listen to them.  Somehow, eBay thinks 'The Customer Is Always Right' doesn't apply to them, and it is a bad business move, indeed.

[eburtonlab]

@electrodoc

The dropdown has been replaced with "add to watchlist".  Sometimes it's there on eBay au or uk and sometimes not.  I'm not changing a thing at my end, so obviously eBay is turning the feature off and on. 

I'm not sure what eBay is doing. If eBay has singled out your account for some experiment -- which they have done in the past, like with that big blue "Watch" button last year --  then my observations won't be helpful to you, since we would be looking at entirely different pages. But perhaps your observations might be useful to someone else, or someone else might be able to help you.

Here's an item page:

https://www.ebay.com/itm/Back-to-the-Future-Miniature-Levitating-Hover-Board-with-Base-by-Neolev/222...

And here's a detail of what I see when I view that page using a Microsoft Edge browser:

 

 How is what you see on your computer, when you follow that link, different? Ideally, if you could post a screenshot, that would be helpful.

[electrodoc]

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@eburtonlab wrote:

@electrodoc

The dropdown has been replaced with "add to watchlist".  Sometimes it's there on eBay au or uk and sometimes not.  I'm not changing a thing at my end, so obviously eBay is turning the feature off and on. 

I'm not sure what eBay is doing. If eBay has singled out your account for some experiment -- which they have done in the past, like with that big blue "Watch" button last year --  then my observations won't be helpful to you, since we would be looking at entirely different pages. But perhaps your observations might be useful to someone else, or someone else might be able to help you.

Here's an item page:

https://www.ebay.com/itm/Back-to-the-Future-Miniature-Levitating-Hover-Board-with-Base-by-Neolev/222...

And here's a detail of what I see when I view that page using a Microsoft Edge browser:

 

 How is what you see on your computer, when you follow that link, different? Ideally, if you could post a screenshot, that would be helpful.

 If only I had what you have!  Using Edge, here's what I get (same with Chrome, IE and Firefox):

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[eburtonlab]

@electrodoc

That screenshot you provided looks like what I described as a "text" link. That's exactly what I see if I sign out of my account and look at an item. If I am signed out and I click on that "Add to Watch list" link, I am sent to the sign-in page; once I sign in, the standard dropdown "Add to watch list" link returns.

But I also see that text link sometimes when I am still signed in to my account instead of the standard dropdown. Then, clicking on that link puts the item on my Watch list. There is no choice of lists or sign-in, just straight to the Watch list.

If I explicity sign out of eBay -- by following the link at the top left of the page where it says "Hi Firstname!", and choosing the link that says "Sign out", then signing back in -- when I return to the item page, the standard dropdown "Add to Watch list" is back with its choice of all my lists. I don't know what causes the text link to appear, or why signing out and back in fixes it, but it has been my observation that it does.

It is possible to be signed in, and possible to be signed out; my speculation is that there is a third state, call it "quasi-signed in", where eBay considers you signed in for some things, but not for others. That would explain why some folks find themselves constantly being asked to sign in again to do basic account functions, or stuck in a loop of sign-ins.

When I am signed out, the upper left corner of the page says "Hi! Sign in or Register". When I am signed in, it says "Hi Erich!". But sometimes it instead says "Hi Erich! (Sign in)" -- I think that last is an indication of quasi-signed in state, though I don't know if it is necessarily a reliable one.

[jrapiza@tpa.ebay.com]

Hi! Is this what you're experiencing?

[eburtonlab]

@richardmrr777

i cant get my watch list drop down menu,so i can get to my saved lists,to work. everytime i open it and go to scroll down it collapses.

                                                                               [from the Member-To-Member board]

Take a look at the top of this thread for some workarounds to deal with this issue until eBay fixes it.

[richardmrr777]

it happens when i go to my watch list and use the drop down menu,i cannot access my saved lists,i get the watch list drop down but as soon as i try to scroll down it , as soon as i click on the slide,it makes the menu disappear.

[eburtonlab]

@richardmrr777

Take a look at the workarounds at the top of this thread, or follow this link:

https://community.ebay.com/t5/Technical-Issues/Problem-accessing-other-lists-eg-Wish-list-gift-list/...

Basically, if you are not using Microsoft Edge, hover the mouse pointer over the open list, but don't click on the scroll bar; use the mouse scroll wheel or keyboard tab button to step through the list.

[shurur]

running Ubuntu Linux myself

All my old lists show when I want to save an item to a list from within the item listing, but my old lists do not actually show in the new watched list or anywhere else.

Then when I try to make a "new category," I am get a message that I have too many lists....lists that I can't even actually see or access anymore.

If old lists/categories are no longer accessible anymore, they should at least not show in the item area anymore and surely should not count against my making new categories in the "new and improved" Ebay with only 300 listings allowed.

As it is now, all I have is a watch list that makes categories for me, and that I cannot organize myself.

The new Ebay is step backwards from what it once was; this is a fact.

It is quite sad that the "knowledge workers" can't fix this stuff.

A little SQA would be nice to see before software/firmware gets launched onto the customers.

I am going to save  my text now before posting this.....just in case the post function in broken as well..